Provides advice and guidance to customers from various backgrounds for tools, products, platforms, etc. via call, e-mail, chat and social media (inbound / outbound)
Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests
Follow the company's Internal Regulations, policies as well as the service鈥檚 work instructions and processes
Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services)
Achieve the individual and service key performance indicators
Strive to continuously develop and improve the processes