Roles & Responsibilities :
• Responsible for and accountable for defining, directing, monitoring, and managing all service delivery activity and support functions for the SAP Business Unit needs
• Leverage technology (e.g. AI) to optimize delivery and to generate new ideas / assets
• Work with Delivery Manager / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables.
• Overseeing the management of operations, deliverables to have better efficacy.
• Driving the cost efficiency of the center, maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company.
• Deliver consistently high customer satisfaction, measured through formal and informal feedback.
• Manage and mitigate risks across Technical and Operational processes and customer servicing functions.
• Drive business growth through partnership with Sales Team to execute solutions for customers globally.
• Enhance the workplace through leadership, employee engagement and personnel development.
• Work with business partners to accurately forecast and support business growth strategies.
• Ability to prioritize company objectives and meet aggressive deadlines.