Provide Tier 2 support for facility computer systems, computers and peripherals. Installing, diagnosing, maintaining and upgrading/replacing hardware while ensuring optimal performance. Represent the central IT organization at the locations within the region and act as an advocate for the customer within IT.
Interface with local management and end users to represent the central IT organization
Solution consulting and project participation
Perform on-site diagnosis and resolution of moderate PC problems for a variety of customers, recommend and implement corrective actions, ensure accurate asset management
Manage and respond to incident/requests, change and asset management through the use of corporate wide tool. Receive and respond to incoming calls and/or emails regarding PC and/or hardware problem
Interface with, and provide training and support to customers and staff on computer operation and defined suite of training courses as published by local HR department
Perform on-site analysis, diagnosis, and resolution of moderate PC problems for a variety of customers, and recommend and implement corrective hardware solutions, including off-site repair as needed
Business consulting with internal departments. Gather requirements from our customers and bring back to the central teams to find a solution to meets the customer鈥檚 needs.