Job Summary
- Responsible for new product quality requirement.
- Ensure products manufactured meet product & process quality requirements.
- Customer complaint resolution and product warranty improvement.
- Develop, review and monitor the effectiveness of quality control procedures and processes, propose and implement improvements where necessary.
- Ensure closed loop of internal and external audit finding include product safety audit.
- Monitor and supervise QMM technician performance to ensure efficiency in quality management process.
- Responsible for process improvement project and update Management on the improvement result.
- Responsible for Quality problem resolution through problem solving process PSS/8D.
- Generate and maintain inspection plan for in-process (EQ, FQ) and outgoing (VQ).
- Responsible for component first article inspection approval (ISIR) and approval on incoming part inspection plan including cost reduction activities.
- Monitor, report of KPI’s in timely manner and establish action plan.
- Any other tasks or responsibilities assigned by superior.
Job Scope
New Product Introduction
- Responsibility for – Start up projects, warranty, customer complaint, first article approval (ISIR), reliability testing (QZ), etc.
- New project product qualification test include fulfill the regulation requirement.
- Actively involves in FEP, QG, FMEA, CP and production line release.
- Prepare product test plan, product inspection plan (EP), QZ test plan and FQ/VQ checklist.
- Provide training to QMM test technician on all the related inspection plan and checklist.
- Work with service center to understand the product quality level in the market.
- Coordinate project testing, investigate the failure and ensure close loop of the action implemented.
- Responsible for part release and incoming inspection plan.
- Ensure all ISIR requirements are fulfill before ISIR released e.g. S,F,L, and Cpk > 1.33, etc.
- To ensure measurement methodology alignment between PgP2 and supplier.
- To ensure all related fixture including short endurance for VQ/FQ audit, practical test are ready before pilot.
- Lead Q-VSM process and ensure fulfillment during pilot stage.
Operation Support / Value Stream Quality
- Responsible for product & process quality in Value Stream, support VSM on product & process quality performance.
- Responsible for quality management in process changes, sorting & rework flow buyoff, concession management, customer complaint management, etc in the Value Stream.
- Responsible for quality management of ALR, product relocation, plant to plant activities, new line/equipment, machine/process parameters/software buyoff, etc.
- Support & drive PUQ on supplier incoming material quality issue disposition and 8D verification and evaluation.
- Support cost saving, 2nd / alternatives source activities and approve alteration change.
- Regular review with production personnel for CP and FMEA.
- Perform failure analysis on customer – warranty complaint tool and drive for improvement to achieve the agreed target.
- Ensure ANDI contents is checked before release and implemented correctly.
- Conduct periodic audits to ensure line and process compliances.
- Conduct Failure Investigation with cross-functional team for non conformance incidents.
- Drive cross functional team for Quality process improvement (e.g. Q VSM, functional test quality gates, MES quality data analysis, etc).
- Responsible for plant to plant quality complaint management.
- Responsible for product transfer on quality measures between plant.
- Responsible for monthly Quality meeting, warranty analysis reporting.