Customer Complaint Handling & Analysis
-Responsible for handling customer quality complaints, ensuring prompt response and conducting on-site investigations.
-Lead root cause identification and analysis, proposing effective short-term containment and long-term corrective actions.
-Maintain clear communication with customer technical and quality teams to ensure smooth problem resolution and foster strong customer relationships.
Quality Report Writing & Improvement Promotion
-Lead and compile detailed 8D reports, ensuring logical clarity, accurate root causes, and effective, closed-loop corrective/preventive actions.
-Track the implementation of corrective actions, verify their effectiveness, and drive the roll-out of these measures across relevant departments or production lines.
-Regularly analyze customer complaint data to identify quality trends and common risk points.
Internal Quality Issue Support & Process Optimization
-Proactively support the investigation and analysis of internal quality issues
-Identify weaknesses in existing quality management processes based on experience gained from handling both internal and external quality issues.
-Propose specific suggestions for process optimization, standard improvement, or tool enhancement to drive the continuous improvement of the internal quality system.
Cross-departmental Collaboration
-Work closely with departments such as R&D, Production, Engineering, Purchasing, Service, Application and Sales to collectively resolve quality issues and prevent recurrence.