Roles & Responsibilities:
Performs tasks in E2E processes/MEC/YEC
Process improvements, Automation & other initiatives (CIP etc.)
Accounting for general ledger, sub ledger and customer ledger
Billing activities (Service, Self-Billing)
Issuing of Credit Notes and price debit notes
Controls and monitors quality performance with KPIs (target KPI, service delivery, service specification)
Responsible for process descriptions in the Country / Region
Identifies process weaknesses and initiates CIP (continuous improvement)
Preparation of weekly and monthly reports
Collaboration with Collection Team and user departments
Managing of Digital Business activities
Timely update of DtPs (Desktop procedures) & OMP (office monitoring procedures) guidelines
Ensuring completion of tasks related to compliance – GST
Reporting customer reconciliation status