Roles & Responsibilities:
- Providing ongoing production support, troubleshooting issues, and managing system releases.
- Managing data migration, creating ad-hoc reports, and providing analytics to support business decisions
- Collaborating with clients, business partners, and technical teams to ensure successful project delivery and user adoption.
- Preparation of technical documentation and updating for Troubleshooting and First level support, Analysis and coordination or release management (new releases, features and enhancements)
- Conduct testing activities such as: preparation of testing scenarios, reviewing test cases, testing in different instances, updates on testing tool, documentations, exploratory testing etc
- Maintenance of test data & test users, system cleaning activities, Preparation of pre-roll out activities including change and communication management.
- Coordinate with other 1st level groups for trainings, consultation hours and best practices.