The following reflects management鈥檚 definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons
Use an 8D format to thoroughly report and resolve product issues.
Issue RMA鈥檚 to customers
Communicate with customers to ascertain relevant information for the failure.
Visit customer to review the processes and understand issues
Receive and evaluate returned product perform cause and effect analysis.
Recreate customer failure, reveal actual cause of failure through 5 whys, ANOVA, DOE and other analytical tools.
Clearly state root cause.
Assign tasks to appropriate individuals and follow up on completion of assignments to a target date.
Review effectiveness and relevance of corrective and preventive actions.
Submit process changes to production controls and processes
Submit Engineering Change Request (ECR) as needed
Other duties and responsibilities as assigned by manager