Service Delivery & Operations
► You will own the operational lifecycle of complex managed services, ensuring SLA compliance, security, and stability for cloud applications and microservices
► You will lead incident and problem management, acting as the primary escalation point for high-priority outages and driving deep root-cause analysis
► You will mature operational workflows by continuously improving how we monitor, triage, and resolve technical challenges across all engagements
Governance & Process Optimization
► You will design and implement process models that bridge the gap between ITIL standards and Agile development practices
► You will translate operational data into insights, producing high-quality performance reports, SLA metrics, and official technical documentation
► You will ensure framework compliance, maintaining the accuracy of our service management standards and operational requirements
Client & Stakeholder Strategy
► You will build trusted partnerships with clients and technical teams, providing clear, structured communication on service status, risks, and improvements
► You will lead the operational transition for new service engagements, ensuring seamless onboarding and long-term delivery readiness