Role & Responsibilities:
路 Taking responsibility: On behalf of your client , you will handle customer enquiries in writing and by telephone in Norwegian. You will support customers with their extensive requests concerning digital topics such as vehicle apps.
路 Think comprehensively: In case of challenges with booked services in the vehicle you are the first contact person and present possible solutions to the customer in 1st or 2nd level support.
路 Implement reliably: Forwarding technical issues to the appropriate departments is just as much a part of your responsibilities as communicating with the specialist centres. You will also advise our customers on the existing digital product portfolio.