Job Summary
Ensure the operation of Local Area Network (LAN and) Wide Area Network (WAN), including the infrastructure and associated software/applications. Works on mid-level problems surrounding the design, planning, installing, configuring, maintaining, supporting and optimizing all hardware and software. Works within the global concepts set forth by the company.
Key Responsibilities
- Monitor and analyze network availability, user access, and permissions across LAN and WAN environments; troubleshoot issues identified through monitoring tools or reported by users. Participate in on-call support rotation.
- Ensure continuous monitoring of network components to maintain high availability, including executing backup, recovery, and emergency procedures.
- Coordinate and implement network migrations, including infrastructure updates and associated software deployments (e.g., version upgrades, service packs, firmware, and hotfixes).
- Design, install, and configure mid-level network solutions following global standards, including high-availability setups and complex installations.
- Participate in global and regional initiatives such as security audits, change management, incident management, asset management, and operational activities.
- Manage network assets, including maintaining accurate inventory records, documentation, and technical specifications.
- Adhere to all Service Level Agreements (SLAs) and ensure timely and effective service delivery to customers.