ā¢ Strong SAP technical, configuration, and business area knowledge in CS module
ā¢ Extensive knowledge of repairs processing, goods receipt, storage location and tracking, integration with SAP Sales Order processing and Finance aspects to track costs of repair, details of repair and final invoice to customer
ā¢ Extensive knowledge of replacement processing including scrap and refurbishment processing
ā¢ Equipment master setup, tracking and integration with warranty tracking and coordination with SD and FI modules for reporting of warranty recognition
ā¢ Extensive knowledge of Service work orders and integration throughout repairs process
ā¢ Knowledge of service labor posting and integration with time keeping system
ā¢ Knowledge of material issues and postings
ā¢ Translate user's requests into application system solutions
ā¢ Resolve business issues by working with various groups within the company
ā¢ Redesign procedures to suggested best business practices in concert with sap functionality
ā¢ Integration capabilities and cross modular capability in SAP SD and MM/LE.
ā¢ Worked in Order Management OTC process specifically on Master Data, Basic functions, Pricing, Free Goods, Item Proposal, Material Determination, Cross Selling, Out Put Control, Sales Documents, Item Categories, Schedule Line Categories, Delivery Documents, Billing Documents, Contracts, Account determination, Rebate Agreements and Partner Determination. Edi and Idoc Processing.
ā¢ Experience in SAP Customer Service, Material Management.
ā¢ Strong understanding & experience in Integration of CS and SD with Material Management (MM), Logistics Execution (LE) & Financial Accounting (FI) modules.