Your contribution to something big:
- Call acceptance and ticket opening; translation tickets from German to English; process service orders; forward solution to clients; escalation to 2nd/3rd level supports when needed; keep database with new incidents/solutions;
- Answer calls meeting high quality standards and specified time frames;
- Technical support requests regarding hardware requirements, settings and general usage;
- Customer support for registration in the app and the set-up process;
- Update and expand FAQ list with the help of 2nd level support;
- Receiving and forwarding all requests and suggestions to improve and customize the app to 2nd level support;