Job Description

Respond to customer complaints received through various channels, including telephone, e-mail, social media, and webchat
Investigate complaint cases, identify solutions, and collaborate with internal departments and external partners
Provide regular updates to customers throughout the resolution process and ensure follow-up after the issue is resolved
Offer inbound support as needed to assist with customer inquiries
Participate in all relevant training sessions to stay updated on the company’s products and customer service processes

About Bosch Group

Bosch Group