Troubleshooting of Electronic products i.e. Servo drives / Motors / HMI and Motion controller products,.
Field service support to troubleshoot, analyses the product problems at customer site
Preparing detailed CAPA and RCA report for the repetitive failures and site observation to solve the problem end to end of customer issues
Maintenance training on Electronic products to customer /Basic PLC programming and Troubleshooting
Attending customer for field service complaints.
Installation support
Service book update
Managing audits and update as per central quality directives.
SAP process from start of notification till end of field service with detailed technical report – Prepare field service offer, negotiation with customer and collection of i-base data from end customer market