The Tech Service Engineer will act as an inside Application Engineer whose main duty is to guide projects through the internal engineering process, provide a four-eye check on circuits submitted by apps, guide application lab testing, and answer tech support questions submitted via email and voicemail. This position provides the opportunity for future upward movement into the Application Engineering field. The ideal candidate is detail-oriented, highly organized, and skilled at turning ideas into structured actions and measurable outcomes. Expect up to 25% travel.
Sales Process, Application Engineering Support
- Review projects submitted from Application Engineering for correct technical design, completeness, and external documentation such as desired manifold layout.
- Use i-Choose Pro to generate rapid quotes when requested.
- Assign projects to HIC design group, clear up any technical questions the HIC designers may have.
- Submit ECRs for changes to released blocks.
- Guide projects where needed through the release process.
- Work closely with sales operations strategic specialist to continuously monitor and improve this process
Customer Technical Support
- Provide inside technical support for Sales, Apps, and Customers, submitting tech support through our tech support email and voicemail.
- Have a thorough knowledge of where to find prints and models for both HF and CH and how to distill that information to customers.
- Basic troubleshooting skills for mechanical, hydraulic, and electrical.
Internal Apps Lab Testing Support
- Work with Apps Lab tech to run more complex tests
- Working knowledge of how to do basic electronics setup with our controllers and DAQ.
- How to set up and run our 2 benches (load sense and fixed displacement pumps).
- Take high level instructions from apps “run a pressure vs flow curve” and translate this into step-by-step instructions for a tech.
- Provide an initial “validity check” for data coming out before the full matrix of testing is run.