The main responsibilities and tasks will be as follows:
Technical Field Service & Training (40%)
- Manage technical responsibility for assigned countries within the Automotive After-Sales region (service, technical training, hotline support, workshop concepts).
- Implement Bosch field service concepts and ensure repairs meet Bosch technical quality standards.
- Plan, coordinate, and deliver technical training activities, including Train-the-Trainer and end-user programs.
- Develop vocational training centers (technical setup, curriculum, and equipment).
- Implement and monitor Bosch Test Equipment Service Concepts.
- Set up warranty management processes at partner workshops and provide related training.
Bosch Workshop Concepts & Network Development (25%)
- Develop and support the Bosch Service Network in terms of growth, quality, and performance.
- Provide technical support to Bosch workshop concepts (Bosch Service).
- Drive continuous improvement through standards, audits, practical tests, quality analysis, and corrective actions.
- Ensure compliance with Bosch corporate identity standards (internal and external).
- Adapt and implement workshop standards, signage, communication, and promotional guidelines.
- Monitor competitor activities and market trends, and share insights with the Automotive After-Sales department.
Business Growth & Projects (20%)
- Lead turnover growth initiatives and manage assigned projects.
- Propose value packages for Bosch Service partners (spare parts, diagnostics hardware/software, training).
- Develop training projects in collaboration with national automotive centers and other partners.
Business Planning & Reporting (10%)
- Monitor and report workshop turnover, KPIs, and business performance.
- Support and coordinate with internal departments such as Marketing, Purchasing, and Equipment.
- Contribute to business planning (turnover, volume, quality, processes, skills).
Diesel Equipment Audits & Compliance (5%)
- Plan, organize, and coordinate audits of diesel test benches to ensure accuracy, reliability, and compliance.
- Organize, monitor, and control diesel equipment testing activities.
Market & Customer Support
- Conduct regular market visits to Bosch partners and customers (fleet owners, government entities, workshop prospects, independent workshops).
- Maintain relationships with OEM/OES partners and support field service actions.
- Demonstrate workshop test equipment in cooperation with Sales.
- Support installation and servicing of Bosch test equipment with wholesalers.