Join our team at Porsche Tulsa in Tulsa, Oklahoma as a Porsche Brand Ambassador--Service Advisor. We're looking for an experienced luxury-minded professional and customer-focused individual to serve as the primary liaison between our valued clients and our service department. In this role, you'll combine your automotive expertise with exceptional customer service skills to ensure a premium experience for Porsche owners.
- Greet customers and assess their service needs, scheduling appointments and explaining repair processes
- Perform vehicle walk-arounds with customers to identify and document service requirements
- Communicate effectively with technicians to ensure accurate diagnosis and timely completion of repairs
- Provide detailed explanations of recommended services and repairs to customers, ensuring they understand the value and necessity of the work
- Prepare accurate cost estimates and obtain customer approvals for all services
- Monitor the progress of repairs and keep customers informed throughout the service process
- Handle customer concerns and complaints professionally, working to find satisfactory resolutions
- Maintain up-to-date knowledge of Porsche vehicles, systems, and service procedures
- Utilize automotive diagnostic software and CRM systems to manage customer information and service histories
- Collaborate with parts department to ensure availability of necessary components for timely repairs
- Assist in maintaining a clean and organized service area