Automotive Service Business Development Coordinator (BDC) - Cooper Auto Group Corporate

We have immediate openings at our corporate Business Development Center in Edmond, OK for Customer Service Representatives responsible for developing relationships and scheduling service department appointments. The Business Development Center supports all eight of our dealerships in the OKC metro area representing Chevrolet, Cadillac, BMW, Mini, Ford, Lincoln, and Chrysler Dodge Jeep Ram manufacturers. Position responsibilities include but are not limited to:

• Handle inbound and outbound service client calls in an upbeat, friendly, and helpful manner to assist the client in making appropriate service related appointments.
• Determine client transportation needs while their vehicle is being serviced.
• Transfer calls to appropriate service personnel as necessary.
• Answer basic questions regarding warranty and schedule appropriate service appointment to resolve the issue.
• Document all calls and client information on CRM software.