Manage and responsible for the Collection Operations of the company
Liaise with Superior (Collection Head) as well as other top management
Ensure that the company runs with legality and conformity to established regulations
Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
Collaborate with various functions (Product, HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivity
Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
Manage customer support processes and manage them to enhance customer satisfaction
Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.