Account Coordinator, Customer Service

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

If you’re a customer service professional who takes pride in being the person that customers can rely on, this is a role where that strength will be valued. Join BlueScope’s Australian Steel Markets business as an Account Coordinator in our Customer Service team, based in Mount Waverley, VIC. In this hybrid role, you’ll work four days in the office and one day from home, with free on-site parking, and eligibility for 14% super and 10% annual bonus incentive as part of the package.

In this role, the impact of your work can be felt far beyond the desk. Each update you share, each order you help navigate, each customer relationship you strengthen, your work contributes to the real structures taking shape in our communities. Our brands, including COLORBOND® steel and TRUECORE® steel, become part of the homes, buildings and infrastructure that communities rely on, and you help bring that to life.

As the trusted point of contact for your customer portfolio, you’ll build strong relationships, coordinate complex orders and work across teams including sales, supply chain and manufacturing to deliver a customer experience that is clear, responsive and dependable. This is an opportunity that offers genuine commercial exposure, making it a strong long-term pathway for someone who wants to broaden their capability and build a meaningful career in customer service.

Want to hear what it’s like from the team? Visit: https://careers.smartrecruiters.com/BlueScope/asm-customer-service-2

Why Join Us?

• build your future with a long-established Australian manufacturer and global business with more than 16,500+ employees across 15 countries
• be part of work that supports buildings and infrastructure in the places people live, communities gather, and futures are built. Bring this to life through trusted brands like COLORBOND® steel and TRUECORE® steel making a difference every day
• enjoy a competitive package including 14% super, annual bonus eligibility, and free on-site parking
• work in a hybrid arrangement with 4 days in the office and 1 day from home, offering flexibility that supports balance while staying connected to your team
• grow your capability through ongoing learning, mentoring and business exposure
• nurture a career in a function where people have progressed into broader roles across the business over time
• access benefits that support wellbeing for you and your family, including EAP support, Fitness Passport and employee discounts

What Will You Do?

• own the customer experience for a dedicated portfolio of accounts and become a trusted day-to-day contact
• work closely with internal teams to coordinate orders, solve problems and deliver outcomes aligned to customer needs and business priorities
• provide clear, timely updates on product and service matters so customers feel informed and supported at every stage
• bring calm, clarity and follow-through when priorities shift or challenges arise
• use customer feedback, service trends, and data to uncover insights and help improve the customer experience over time
• identify opportunities to improve systems and processes, contributing ideas that make things easier for both customers and internal teams

More About You

You’re someone who enjoys being relied on. You build trust through follow-through, communicate clearly, and stay calm when priorities shift. You care about getting the detail right because you know it shapes the customer’s experience. You’ll bring:

• experience in customer service, account coordination, internal sales support or B2B service environments such as manufacturing, logistics, building materials, wholesale or similar
• confidence building relationships and working through challenges with empathy, sound judgement and clear communication
• strong written and verbal communication skills with the ability to explain information in a practical and reassuring way
• high attention to detail and the ability to manage multiple priorities without losing sight of the customer experience
• a customer-first mindset with curiosity and initiative, including the ability to identify patterns, ask good questions and look for better ways of working
• confidence using digital systems and tools including Excel, CRM or ERP platforms, with the adaptability to learn and work through process and system change

Why BlueScope

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.