As the Head of Sports CRM, you will be pivotal in implementing our CRM vision and strategies across the global Sports business. You will oversee the Sports CRM department, ensuring the delivery of a world-class CRM experience to our customers while managing a team of CRM Coordinators, Country Leads, and Managers.
We are seeking a dynamic and strategic leader to join our global Sports CRM team as the Head of Sports CRM. In this pivotal role, you will be at the forefront of shaping our customer engagement strategies within the fast-paced world of sports on a global scale. You will leverage your extensive experience in CRM to drive innovative solutions that enhance customer experiences and foster loyalty across diverse markets.
Your passion for data-driven decision-making will enable you to develop and implement effective CRM roadmaps that reduce churn and increase customer satisfaction worldwide. You will collaborate closely with cross-functional teams, including Marketing, Product Development, and Trading, to ensure a seamless and engaging customer journey for our global customer base.
As a forward-thinking professional, you will stay ahead of industry trends and explore new technologies to continuously improve our CRM practices. If you are ready to make a significant impact in the global sports sector and lead a high-performing team towards excellence, we want to hear from you!