The Field Service Manager challenges in a few words
- Manage all assigned teams to complete project as given contract (installation, maintenance, troubleshooting, modification, re-location …)
- Follow up with team and report to FS Director on projects’ status ( progress, issues, escalation,….)
- Assign team to support manufacturing at Averna VN as requested.
- Coach / mentor leader / supervisor/ team members
- Overall manage tools/Jigs/PPEs/parts for a whole team.
- Interact with PM/CM for well driving project
Duties and responsibilities
- Do handling all enquiries from customers / higher management team.
- Do reviewing on assignment, arrangement tasks for team
- Do management on projects (plan /do / check / act …)
- Make master project schedule / working plan
- Do checking/ monitoring and supervising the working progress and status
- Do manpower resources management (Hiring, training, coaching, reviewing, promoting,…)
- Do checking and making approval on monthly timecard, expense report for team members
- Do reviewing and making approval on SOPs, work instruction and training program
- Do reviewing and making appraisal on team member’s skill and performance annually
- Do management and planning for tool/Jigs/PPEs/parts of whole group