As a Client Experience Coordinator, you will support the Assistant Client Experience Manager in implementing client鈥慹xperience initiatives, optimizing service workflows, and enhancing overall operational effectiveness. You will create a seamless, positive, and consistent experience for every client throughout their engagement in AP House. The role focuses on understanding client needs ensuring that every touchpoint reflects commitment to service excellence.
In this role, you will be responsible for:
- Greet incoming and departing clients warmly with a genuine smile and eye contact, while attending to their special needs and requests throughout their visit.
- Provide AP House tours to clients, explaining to them the concept and facilities available.
- Inform clients of the current theme or latest updates of the brand and introduce who will be serving them to ensure a smooth handoff to the assigned client consultant. Attend to special client needs and requests.
- Act as the main liaison with external F&B vendors by coordinating orders, tracking deliveries, and supporting invoice processing, while also assisting F&B staff on鈥憇ite by setting and clearing tables, replenishing water, and serving beverages.
- Level up the quality of service in the AP House by meeting the hospitality standards defined by AP HQ.
- Support the Assistant Client Experience Manager in client鈥慹xperience initiatives, service enhancements, and administrative tasks.
- Collaborate with sales teams to create unique and memorable client experiences.
- Communicate client feedback to Retail, CRM, Brand, and other relevant teams to maintain a strong feedback loop.
- Ensure all touchpoints align with the brand image for a seamless experience.
- Coordinate staff uniforms by liaising with tailors, maintaining uniform records, and supporting inventory, while also managing laundry consolidation, tracking outgoing items, and ensuring timely returns.