High End Client Development Manager

The High End Client Manager plays a pivotal role in deepening relationships with our most valued clients. This position is responsible for shaping and executing a client plan that strengthens long-term engagement, enhances the High Jewellery client experience, and drives commercial growth through curated opportunities and personalised service. Working closely with boutiques, retail leadership and cross-functional partners, the High-End Client Manager ensures that our most discerning clients receive an unparalleled and highly tailored luxury experience at every touchpoint.

Main Responsibilities:

Client & Portfolio Development

· Develop and manage the plan for top-tier clients and collectors, ensuring a personalised and cohesive approach to engagement.

· Build robust client profiles and identify growth opportunities within the UHNW and HJ client segments.

· Create tailored plans to elevate client lifetime value and deepen loyalty through thoughtful, ongoing relationship management.

Boutique Partnership & Opportunity Identification

· Partner with boutiques to identify High Jewellery opportunities, leveraging frontline insights to prioritise and nurture potential HJ prospects.

· Support Clienteling and Brand Ambassador teams to ensure alignment on client needs, preferences, and upcoming opportunities.

· Provide guidance on client outreach, appointment planning, and bespoke service approaches.

Exclusive Activations & Private Experiences

· Coordinate and deliver exclusive activations, private appointments, and bespoke High Jewellery experiences for priority clients and collectors.

· Collaborate with Events, Marketing, and Retail teams to bring to life elevated moments that showcase exceptional craftsmanship and deepen emotional connection to the brand.

· Ensure all experiences reflect the highest standard of luxury hospitality and brand excellence.

Long-Term Engagement & Relationship Management

· Build and execute long-term engagement plans for key clients, creating a calendar of meaningful touchpoints throughout the year.

· Maintain a visible presence at key client events and boutique moments, serving as a trusted advisor to high-value clients.

· Monitor engagement metrics and adjust strategies to continually enhance client satisfaction and retention.

What You’ll Do

· Act Like an Owner: Take full responsibility, ensuring client plans are aligned with overarching business goals.

· Create Clarity: Clearly define objectives, expectations, and standards. Communicate effectively to ensure alignment and understanding across teams.

· Empower Teams: Support a collaborative environment so we win as a team.

· Succeed Together: Build strong cross-functional relationships to ensure cohesive and successful execution.

· Challenge Conventions: Continuously seek and implement innovative solutions striving for excellence. Be open to new ways of thinking and embrace creativity.