Consultant, Business Consulting - PL Underwriting (Automation & Technology)

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This Personal Lines (PL) Underwriting Automation and Technology position supports strategic transformation by identifying and executing automation opportunities within underwriting processes. The role leads initiatives from concept to implementation, including developing business cases with cost-benefit analysis. It also contributes to data-driven decision-making through pre and post-production profitability analysis, validation and ongoing monitoring, ensuring issues are identified and addressed.

As the PL environment continues to evolve - with increasing automation, advanced modeling, and enhanced business capabilities - this role is essential to identifying and driving strategic projects, process redesign, and automation initiatives. Filling this position will support our ability to respond quickly to market demands and ultimately lead in or maintain our competitive edge.

This is an associate opportunity within Nationwide. The title Consultant refers to the job classification in the organization.

Ideal candidates will possess the following:

• Underwriting knowledge and expertise – understanding of PL underwriting philosophy, guidelines and risk evaluation (UW rules), and how automation aligns with guidelines and risk appetite
• Strong business‑driven technical mindset with the ability to identify complex improvement opportunities and design and implement effective solutions for our Personal Lines underwriting organization
• Working knowledge of rating, pricing, and predictive models and analytics used in PL
• Ability to lead cross-functional strategic initiatives from concept through execution   
• Ability to break down ambiguous, high-impact business challenges into clear, structured solution designs which are taken through to full implementation and post launch
• Analytical mindset with ability to interpret trends, performance and operational KPIs and translate data insights into actionable business recommendations
• Ability to coordinate across underwriting, IT, product, operations etc.
• Clear communicator, strong documentation skills, ability to influence and gain buy-in
• Ability to create executive-level summaries

This role does not qualify for employer-sponsored work authorization.  Nationwide does not participate in the Stem OPT Extension program.

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Job Description Summary

We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team dynamic. If you thrive in a busy, engaging work environment, we want to know more about you!

As a Consultant, you'll act independently or as a member of a team responsible for establishing a common understanding of the business environment in which a project must be defined, designed, created, deployed, used and supported. You will participate in major process modeling, analysis and design efforts providing business performance management, organizational design and business risk management capabilities to formulate pragmatic, forward facing and impactful business transformation plans.

Job Description

Key Responsibilities:

• Partners with senior leaders to transform their businesses through the strategic application of people, processes and technology. Participates in the planning process by identifying complexities, dependencies and duplications.

• Demonstrates expertise in leading business process analysis/design, organizational analysis, needs assessments and cost/benefit analysis to align solutions with business strategies and direction. Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term business transformation plans. 

• Serves as process management contributor and consultant between business customers and systems area for development and implementation of business processes and procedures. Responsible for communicating to customers, management and external sources.

• Identifies critical elements of a business process that need to be managed. Defines criteria of performance success. Reports performance in a cohesive manner. 

• As a team member, participates in analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture. Provides significant contribution in executing business unit level change. 

• Conducts and leads training of customers on business, technological, societal and environmental trends to support strategies for improving business performance.

• Facilitates evaluation and research of new and existing products, procedures and/or workflow needs associated with business systems for the company. Evaluates new technological developments and evolving business requirements, and recommends appropriate systems alternatives and/or enhancements. 

• Develops compelling business cases, including gaining senior management input, to accomplish business objectives. Identifies, assesses and mitigates business risks associated with current operating model and/or desired target state operating models.

• May provide direction, training and guidance for less experienced staff. May assign responsibility for tasks, sets clear objectives and monitors progress and results. May monitors project schedules and costs. May develops project plans, work breakdown structures and desired outcomes for overall solution delivery.

Performs other responsibilities as assigned. 

Reporting Relationships: Reports to Director. This is an individual contributor role and does not have direct reports; may have opportunity to lead projects or teams.

Typical Skills and Experiences:

Education: Undergraduate studies in computer science, management information, business, mathematics or related field desired. Graduate studies are preferred. 

Experience: Eight plus years of dynamic experience in planning, designing and implementing company-wide business transformation initiatives. Extensive experience in functional, process, information and data modeling, data management and warehousing and applications integration. In-depth experience with process redesign methods and tools. Three years of experience in project management is preferred. 

Knowledge, Abilities and Skills: Demonstrated knowledge of standards, methodologies and frameworks, business process management and technology. Sound knowledge of a variety of tools, concepts and techniques. Understanding of new technologies and developments in the technology industry. Detailed knowledge of the system development life cycle. Knowledge of project management concepts and techniques are required. Thorough knowledge of facilitation, performance management, organizational design and managing organization change. Ability to lead large or sophisticated projects. Effective communication skills and ability to deal with ambiguity. 

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values:  Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not eligible)

Working Conditions: Normal office environment. Extended work hours may be required based on workload. May require occasional travel.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties

We currently anticipate accepting applications until 05/01/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits