AVP, P&C Technical Performance Excellence – Underwriting

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Please Note: Please note: This role is preferred on-site at a major office but may be remote within the U.S. for qualified candidates.

Job Description Summary

Do you enjoy working with other executives to drive the strategy of a Fortune 100 company? Are you an expert in P&C Underwriting? Do you have experience creating and implementing underwriting process standards, best practices and supporting metrics? If you thrive in an environment where you can interface and guide executives in Personal Lines, Commercial Lines, Agribusiness and Excess and Surplus, finance, and technology transformation leaders to develop philosophical alignment, strategic vision and build industry expertise, then we want to hear from you!

The AVP, P&C Technical Performance Excellence – Underwriting serves as a strategic partner to senior leaders, collaborating across business units to enhance underwriting technical process performance and drive operational scalability. The role is responsible for the degree to which processes, decisions, and controls are executed consistently and as intended, supported by reliable metrics and clear governance, to produce outcomes the organization can have confidence in over time. It also assesses technical process effectiveness across business units to identify and resolve systemic cross BU themes, which inform actionable interventions and enterprise uplift roadmaps.

This leader delivers transparent performance reporting that elevates visibility into technical strengths, risks, and improvement opportunities for executive stakeholders. The role is also responsible for bringing external market and technology insights to guide capability building and support business units with coaching programs that enable consistently strong outcomes across the organization.

Job Description

Key Responsibilities: 

Technical Standards

• Own, evolve, and govern technical process maturity frameworks and associated competency models to drive consistent excellence across the enterprise.

• Develop, maintain, and enhance technical playbooks, guidelines, and communities of practice (CoPs) to support standardized ways of working.

• Establish and reinforce expectations for consistency and adherence to standards where appropriate, balancing enterprise alignment with business needs.

Performance Insight & Diagnostics

• Partner with business unit executives and segment leaders to assess technical maturity and overall process effectiveness.

• Lead cross‑P&C unit opportunity assessments and deep‑dive diagnostics to identify strengths, gaps, and improvement opportunities.

• Synthesize findings to surface systemic themes and root causes impacting technical performance across the organization.

Signals, Reporting & Transparency

• Design, produce, and maintain quarterly technical process performance reporting to enable informed decision‑making.

• Deliver structured insights and enterprise‑level readouts to business unit and segment leadership.

• Provide clear, transparent visibility into technical strengths, risks, and areas for improvement.

Opportunity Identification & Intervention Design

• Identify cross‑business unit themes and opportunities to improve technical processes and outcomes.

• Accountable for translating insights into actionable interventions, including playbook enhancements, training solutions, process redesign, and technology enablement.

• Lead with quality analytics to collaborate with product, and operations teams to shape and align Cross BU uplift roadmaps.

Market & Technology Expertise

• Maintain an external perspective on emerging industry technologies, decision‑support tools, and industry best practices.
• Evaluate potential solutions and approaches that enhance technical rigor, efficiency, and effectiveness.
• Serve as a strategic thought partner, translating external trends into implications for internal strategy and capability development.

Capability Building & Coaching

• Support business units with technical uplift and capability‑building programs, such as Communities of Practice aligned to enterprise priorities.

• Contribute to roadmap development and sequencing improvement initiatives.

• Support business case development and rationalization to ensure investments are aligned to value and impact.

May perform other responsibilities as assigned. 

Reporting Relationships: Reports to VP of P&C Tech Excellence, 2-3 Director/Sr Consultant and Consultant FTEs as direct reports

Typical Skills and Experiences: 

Education: Undergraduate degree; additional P&C certifications and/or professional designations preferred.

Experience: 10-15 years of Property Casualty experience in underwriting, claims or adjacent operational functions.  Business process redesign or continuous improvement are highly desirable.  Discipline for measurement and a bias for action are preferred.

Knowledge, Abilities and Skills: Demonstrated expertise in underwriting. Must have demonstrated knowledge of project management concepts and techniques. Proven understanding of customer business environment. Must be fully proficient in process development or process operations. Demonstrated leadership ability with technical and business teams including virtual teams. Must have a breadth of knowledge of property and casualty market trends. Must have excellent verbal and written communication skills. Proven ability to make decisions and recommendations on process strategies while considering various options to business units and senior management required.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions: 

Overtime Eligibility: Exempt (Not eligible)

Working Conditions: Normal office environment.  Some travel may be required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. 

We currently anticipate accepting applications until 05/10/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

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