This role will work a hybrid schedule coming into the Columbus, Ohio, Des Moines, Iowa, or Scottsdale, Arizona office 2 days per week. Remote internal associates may also be considered.
If you enjoy complex, visible work with a clear line of sight to member experience and enterprise metrics, there is a uniquely impactful Agile Leader seat opening that may be for you.
Within Personal Lines Digital Sales and Servicing, there are two opportunities available allowing the right candidate to make real impact.Â
For Digital Servicing, you would be joining a team that supports highâvisibility internet servicing experiences for our members and agents. Customer value for this team spans multiple platforms and leans heavy into AIâdriven delivery metrics and DX tooling, actively seeking and adopting AI capabilities to measure and improve how the line delivers.
For Digital Sales, you would be joining a team that builds and evolves customer and agent facing experiences for Auto and Property, spanning across multiple digital journeys, and partnering tightly with business as well as UX. This team is an opportunity to grow and shape ways of working for a modern sales capability.    Â
A strong candidate for these dedicated Agile Leader roles will:
Be a proven Agile team coach for software delivery teams in complex, multiâteam environmentsâideally with integrationâheavy or policy/servicing systems.
Have strong demand/capacity planning skills, with demonstrated experience and be able to interpret and explain and use those insights to influence prioritization and staffing.
Demonstrate work item management tool fluencyâable to own workflow, boards, dashboards, and reporting for the line in Jira and related tooling.
Enjoy relationshipâheavy work and see networking and influence as a core tool.
Bring managerial courageâwilling to raise risks early, challenge assumptions respectfully, and protect the team from unsustainable commitments while staying aligned with business outcomes.
Have a strong continuous improvement bias using data to drive decisions, naturally looking for small, incremental changes in process, tooling, data hygiene, or communication that improve flow, quality, and predictability.
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Job Description Summary
If youâre enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!Job Description
Key Responsibilities:
Influences, coaches and mentors team members on Agile practices and principles.
Removes impediments to the teamâs progress; escalate obstacles requiring outside resolution. Identifies risks and issues that might have an impact on delivery and provides thought leadership, facilitation, and communication on a mitigation strategy.
Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Collaborates at the highest level to prioritize work to maximize value towards business outcomes.
Collaborates with the Agile Team(s) to provide guidance in the areas of analysis, design, development, testing, automation, and deployment while ensuring the usage of the best capability practices.
Guides and enables DevOps, DataOps, AI/MLOps through the adoption and refinement of Agile practices on our most complex and strategic efforts.
Monitors and reports on team progress and performance through enterprise and industry metrics while maintaining data quality supporting metric accuracy.
Collaborates with senior leadership on demand and financials. Actively participates in variable staffing functions for the line.
Facilitates team cadences on business critical, complex efforts (e.g., retrospective, daily standups, and show-and-tell meetings) to encourage collaboration, communication, and feedback within the team; promote a learning culture and challenge the team to be innovative.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Technology Manager/Director.
Typical Skills and Experiences:
Education: Undergraduate studies in computer science, management information systems, mathematics or related field is preferred. Agile certification (Certified ScrumMaster â CSM, SAFe ScrumMaster Certification - SSM, Professional ScrumMaster Certification - PSM) and proven experience across multiple teams is a plus.
Experience: Typically, Six years of experience in Agile including three years as an Agile Leader or similar role. Strong technical expertise in one or more Agile practices and frameworks, including Scrum, Kanban, and Lean. Plus, a technical background in Software Engineering. Three or more years working with ALM tools and Microsoft Office Suite.
Knowledge, Abilities and Skills: Demonstrated ability to coach and mentor team members and peers. Ability to manage multiple teams and lead cross team initiatives. Strong candidates will put the team first, have excellent communication skills, robust problem-solving ability, conflict resolution skills and be active in the industry. Insurance and/or financial services industry knowledge a plus.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring managerâs leader and Human Resource Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Hybrid to normal office environment. Associates may have on-call responsibility after normal working hours and/or on weekends.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
We currently anticipate accepting applications until 05/01/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive
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