This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
The role will be hired on a SuccessFlex basis and follows a hybrid work schedule, with 2 days in the office and 3 days remote work each week during training and post training.
Candidates must live within a 35-mile radius of the following office location:
Ohio - Grandview Heights, 1000 Yard Street, 43212
Training Schedule:
Weeks 1-4: Monday to Friday, 10:00 AM - 6:30 PM EST(Hybrid: 2 days in the office Tues & Wed, 3 days remote)
Week 5: Monday to Friday, between the hours of 8 AM - 8 PM EST (Hybrid: 2 days in the office, 3 days remote)
Post-Training Schedule:
Hybrid work schedule continues with 2 days in the office (Wednesday being a required day) and 3 days remote work each week.
Schedules will be 11:30 AM - 8 PM EST, Monday through Friday.
This position requires that you maintain the following technology requirements for your home office:
• 30 mbps download/3 mbps upload
• Acceptable internet service provider technologies are: broadband cable and fiber
• Wired connection between work equipment and home internet equipment
Your total rewards package includes a minimum salary of $47,151 with a competitive benefits package.
Benefits: We offer a competitive benefits package which includes:
· Paid time off
· 401(k) with company match of 50% on the first 8% you contribute
· Company-paid retirement (pension) plan
· Comprehensive medical, dental and vision benefits
Hybrid and work from home opportunities
· Educational assistance
· Exclusive insurance discounts
Training: We will provide you with our award-winning 5 week training program
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Job Description Summary
Do you love connecting and building new business relationships? If you have a natural curiosity, are excited about helping people and want to accelerate both your personal and professional growth, we want to know more about you!Job Description
Key Responsibilities:
Receives and responds to incoming calls from investment professionals, plan sponsors and members on a variety of topics. Understands the different product suites, including current line-up and products no longer sold that still require servicing.
Responsible for interpreting and applying all changes and enhancements to new and old products, based on the daily change communications. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need.
Maintains a record of the conversations and follows a process of documentation to support our strategy of knowing our member better than anyone and use the information in a way that drives the relationship deeper.
Follows all rules and regulations to ensure compliance with FINRA or other professional licensure requirements, Nationwide policies, firms, plan documents and state and local laws.
Educates customers to ensure understanding of tax implications, penalties/surrender charges, death benefit protection, lifetime income, capital preservation and/or benefits pertaining to the plan/contract.
Analyzes problems to determine proper course of action, striving for first time final resolution. When necessary, works with internal partners to resolve escalated issues. Integrates lean methodology into daily interactions through problem-solving meetings and team huddles.
Develops and grows through monthly individual meetings with leadership to set in place a career path strategy. Setting goals and expectations to achieve success in the role as well as future opportunities.
May perform other responsibilities as assigned.
Reporting Relationship: Reports to Supervisor/Manager and does not have direct reports.
Typical Skills and Experiences:
Education: High school diploma or equivalent required. Undergraduate degree in finance, business administration, insurance, economics, communications preferred.
License/Certification/Designation: ChFC, CLU, other industry designations desirable FINRA series 6 and/or 63 licenses preferred and may be required based on assigned product/line-of-business or distribution system.
Associates must acquire the required federal and/or state licenses/registrations within the time period designated by the business unit. Additional licenses/registrations may be required when new products and services are implemented. If an associate fails to acquire required licenses/registrations within the designated time period, the associate will be ineligible to continue in the position. NOTE: A credit check may be required if a license is required for this position.
Experience: One year of experience in customer service, sales related occupations.
Knowledge, Abilities and Skills: Knowledge of various insurance products and the sales process. Solid understanding of the state and local laws necessary to understand the legal implications of certain product features in different states. Understands the consequences of not following the FINRA rules and regulations. Excellent verbal and written communication skills to effectively communicate with others. Proficiency with computers and common office software. Ability to understand general aspects of plan/contract and utilizes technology to enhance conversations with customers.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility: Eligible (Non-Exempt)
Working Conditions: Call center environment. Extended periods of time sitting in front of a computer and taking phone calls.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
We currently anticipate accepting applications until 05/08/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to c
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