Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, weâre helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Specialist, Products and Solutions, Network & Switching
Operational health overall for the domestic switch, including DDR and Installments support.
Specialist, Switch Business Support
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Mexico Network Products team is looking for a Specialist, Switch Business Support to lead and define the Operational Health metrics and controls to improve our operational processes and SLAs to identify issues and communicate.
About the role
The Data Mining & Analytics Specialist is responsible for extracting, analyzing, and interpreting large volumes of data to generate actionable insights, and for communicating results clearly and effectively through executiveâlevel presentations that support dataâdriven decisionâmaking.
Data Mining & Analysis
1. Collect, clean, and structure data from multiple sources (databases, internal reports, external tools).
2. Identify patterns, trends, and correlations using data mining and exploratory data analysis techniques.
3. Design and execute quantitative and statistical analyses to answer business questions.
4. Ensure data quality, consistency, and reliability across all analyses.
Document assumptions, methodologies, and limitations for each analysis.
Visualization & Presentation of Results
1. Translate complex analytical results into clear, relevant, and actionable insights.
2. Develop executiveâlevel presentations (PowerPoint) with strong businessâfocused storytelling.
3. Create effective visualizations (charts, dashboards, tables) to facilitate understanding of findings.
4. Adapt the level of detail based on the audience (executives, technical teams, commercial stakeholders).
5. Present findings and recommendations clearly in internal and stakeholder meetings.
All about you-Technical Requirements
Degree in computer science, Mathematics, Statistics, Economics, Data Science, or a related field.
Handsâon experience in data mining and data analysis.
Proficiency in analytical tools such as:
1. SQL
2. Advanced Excel
Experience with data visualization tools (Power BI, Tableau, or similar).
Strong PowerPoint skills for executive presentations.
Solid knowledge of descriptive and inferential statistics.
Key Skills
1. Strong analytical thinking and problemâsolving skills.
2. Ability to tell compelling stories with data (data storytelling).
3. Clear, structured, and impactful communication.
4. High attention to detail and data quality.
5. Ability to manage multiple analytical projects simultaneously.
6. Resultsâoriented and decisionâdriven mindset.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercardâs security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercardâs guidelines.