Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, weāre helping build aĀ sustainableĀ economy where everyone can prosper. We support a wide range of digital payments choices, making transactionsĀ secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Product Delivery
Customer Delivery Canada is part of Global Customer Delivery and the North American Markets organization. We play a critical role in the successful implementation of Mastercard products and solutions for customers and internal stakeholders by partnering across global and regional teams to deliver with excellence.
As Manager, Product Delivery, you will lead delivery readiness and execution of customer implementations and/or go-to-market internal readiness for payment products and solutions in Canada. Youāll work across Product, Technology, Operations, and client teams to bring new capabilities to marketābalancing speed, quality, risk management, and an exceptional customer experience.
What Youāll Do
ā¢ Lead end-to-end delivery governance for Customer implementations of assigned products and solutions, ensuring predictable execution across multiple workstreams and stakeholders.
ā¢ Partner with Product and other cross-functional teams to define and continuously improve repeatable delivery models that enable new capabilities to be deployed at scale.
ā¢ Provide program/project leadership and subject matter expertise across delivery, capturing lessons learned and best practices to evolve delivery capabilities.
ā¢ Define, document, and operationalize delivery processes; incorporate market inputs and performance insights to drive continuous improvement.
ā¢ Support internal and client-facing engagements, including planning, workshops, and readiness activities that enable successful launches and adoption.
All About You
ā¢ Demonstrated program/project leadership experience, including planning, organizing, prioritization, and delivery in a matrixed environment
ā¢ Ability to understand, simplify, assess impact and communicate complex business and technical challenges and solutions.
ā¢ Strong analytical and problem-solving skills, with a structured approach to execution under competing priorities.
ā¢ Excellent written and verbal communication skills, with the ability to influence stakeholders and drive shared outcomes.
ā¢ Comfort operating with ambiguity in fast-paced environments; proactive, resilient, and outcomes-oriented.
ā¢ Collaborative leader and team player who builds strong partnerships across functions and supports the development of others.
ā¢ Understanding of the payments ecosystem and value chain.
ā¢ Delivery/deployment experience with payments solutions is preferred, especially in areas that include APIs, tokenization, real-time payments, and/or commercial products.
ā¢ Fluent in English; Canadian French is an asset.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercardās security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercardās guidelines.
In line with Mastercardās total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.
Pay Ranges
Toronto, Canada: $109,000 - $158,000 CAD