Senior Customer Experience and Engagement Analyst

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Customer Experience and Engagement Analyst

This Customer Experience and Egnagement role will be focused on supporting Brighterion's customers utilizing our Aquiring Fraud solutions. The role will primarily be focused on working with existing and potential external customers to drive adoption, engagement, and satisfaction with the Brighterion services provided through existing partners and direct deployments. The role will be primarily focused on supporting the MEA region.

Role
- Drive additional adoption of Brighterion services through existing and new channels
- Manage new potential customers/relationships
- Upsell additional services and opportunities to existing Brighterion customers
- Participates in customer implementation and status meetings
- Ensure continued satisfaction of existing customers, including proactive monitor of customers
- Coordinate between Brighterion Implementation, Brighterion Product, and MPGS internal teams.

All About You
Essential Knowledge, Skills, and Experience:
- Bachelors in Computer Science or related field
- Experience working in payments
- Experience working with fraud and/or fraud solutions
- Good communication skills
- Must be detail oriented and have the ability to document all tasks
- Ability to meet multiple deadlines in a dynamic work environment
- Experience interacting with customers and asking effective, forward thinking questions

Desired Knowledge, Skills, and Experience:
- General understanding of technical deployments and fraud software
- Ability to support customers in their local dialect

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.