Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, weāre helping build aĀ sustainableĀ economy where everyone can prosper. We support a wide range of digital payments choices, making transactionsĀ secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Principal, Caribbean cluster lead of Advisors & Consulting Services, Strategy & Transformation
The Services organization drives Mastercard's growth by providing innovative services to customers. Services focuses on customer needs by integrating our data, technology, insights, and expertise and boosts business growth. Representing almost half of Mastercard revenues in some markets, services are crucial to our success.
We are looking for someone to lead the growing Advisors and Consulting Services (A&CS) team for the Caribbean hub, based in Santo Domingo; Miami or a nearby location in LAC with a significant presence of A&CS. The ideal candidate will be an inspirational, experienced leader with a strong record in leading high-performing, cross-functional teams. Consulting experience is required, and familiarity with payments or financial institutions is preferred.
As the head of Advisors and Consulting Services lead for Caribbean cluster, you will be a trusted client business advisor, and will oversee client engagements across various domains, including but not limited to consulting, data and advanced analytics, marketing services, business experimentation and program management.
Role Description and Major Responsibilities:
ā¢ You will lead engagement teams to get best-in-class insights and project deliverables.
ā¢ Leading the work of the project team, you will provide subject matter or industry expertise, be a resource to others to identify creative and efficient solutions and guide the team to business-focused solutions and recommendations that drive client value.
ā¢ Responsibilities within project management will include owning mid- to senior-level client relationships and proactively engaging in the client agenda, internal culture, and relationship risks.
ā¢ As a strong people manager, you manage a sizable and a growing team in Santo Domingo and Miami but serving customers across Caribbean and other markets across Latin America. You will mentor and coach junior teammates outside of direct engagement teams and engender effective contribution to Mastercardās knowledge management and best practices.
ā¢ At Mastercard, you are expected to not only have a tremendous impact on transforming our clients but also have a leading role in shaping the organizationās future.
ā¢ As a thought partner to clients and all stakeholders you will support nurturing Mastercard Advisors and Consulting Services brand internally and externally.
All About You
We recruit for and value the following core competencies:
ā¢ Passion: Actively seeks responsibility and takes pride in guiding project teams towards delivering the highest quality results and recommendations to our clients.
ā¢ Problem Solving: Leads teams identify the most critical aspects of a problem, and guides team to business-focused solutions and recommendations that drive client value. Initiates change to project direction where required, and able to decide and act without the total picture.
ā¢ Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and quantitative skills and leads team to effective and efficient technical capability usage regardless of context.
ā¢ Project Management: Clear interest in project delivery with business clients, and intuition for the way that companies make decisions.
ā¢ Client Management: Inspire client confidence through timely and reliable execution and develop stakeholder management plans to align priorities and address support and resistance.
ā¢ Communication and Presence: Leads composition of complete deliverables and other written communication and demonstrates an ability to communicate verbally in a wide range of complex scenarios and up to senior management levels.
Teamwork: Motivates medium size teams or key workstreams on large engagements to produce superior quality deliverables while creating an open collaboration environment for all levels, with a will to win attitude.
ā¢ Commercial Orientation: Ability to identify strong opportunities to leverage internal capabilities, including identification of cross-sell opportunities beyond direct project work, and partner with broader services teammates on contracting activities, leveraging knowledge of services capabilities and how they fit together to create relevant solutions for clients.
ā¢ Leadership: Instill a sense of urgency, ownership, and empowerment and thoughtful risk taking into leaders at all levels. Structures work so it aligns with team membersā goals and motivators.
ā¢ Integrity: Models Mastercard's values of honesty and integrity. Following through on commitments and making others do the same.
ā¢ Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity.
Qualifications:
ā¢ Proven consulting experience at a senior level in a top-rated firm or equivalent in a major financial institution
ā¢ Bachelor's degree or equivalent qualification. MBA or other advanced postgraduate degree is preferred
ā¢ Professional level English language capability. A third language such as Portuguese is a plus
ā¢ Advanced experience directly managing multiple people across multiple projects
ā¢ Experience as a people manager and team leader with proven ability to motivate individuals
ā¢ Exceptional analytical and quantitative problem-solving skills and ability to guide project teams to structure ambiguous client challenges
ā¢ Exposure specifically in payments and / or retail banking or merchants is preferred
ā¢ Ability to communicate complex ideas effectively ā both verbally and in writing ā in English and Spanish
ā¢ Demonstrated ability to own and develop relationships with both mid- and executive-level client contacts and inspire confidence in Mastercard as a sought-after partner
ā¢ Ability to multi-task in a fast-paced, deadline-driven environment, and balance thought with action while getting the most out of limited resource
ā¢ Advanced Word, Excel, and PowerPoint skills are required; data expertise preferred
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercardās security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercardās guidelines.