Lead, Enterprise Operations (NOC Tier 1 Network support)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead, Enterprise Operations (NOC Tier 1 Network support)

Overview:
As the Manager for Enterprise Operations for our NOC Tier 1 network support team, you will support and assist with the design, architecture, implementation, security of large multi-site, multi-vendor MPLS network communication environments.


The Role:
· Manage and implement complex network projects.
· Develop detailed requirements for upgrading existing corporate and MasterCard networks, as well as re-architecting network segments in order to facilitate new requirements, technologies and growth.
· Resolves network communications and operations problems impacting customer or backbone access and performance globally.
· Participates in telecommunications-related initiatives.
· Research and develop innovative solutions around unified network solutions.
· Supports assigned regional projects, which include responsibility for planning; time and cost control; resource utilization and implementation.
· Supports Vendor management.
· NOTE: This is not a people manager role but a Lead role which involves mentoring responsibilities in guiding the members on the team to ensure successful resolutions of complex network issues and escalations.


All about You:
· Bachelor’s degree in computer science, Math, or Engineering or equivalent combination of education and experience will be preferred.
· Minimally 5 years of overall IT experience in the following areas: - Networking, including LAN/WAN - Firewalls - wireless - Security and encryption technologies
· Experience with TCP/IP protocol communications.
· Broad of Cisco’s product portfolio.
· Broad knowledge of Project Management methodology and best practices.
· Knowledge of Network diagnostics, BGP, SNMP, VPN, SSH, MPLS technologies.
· Excellent verbal and written communications skills.
· Self-starter with demonstrated listening skills.
· Demonstrated leadership as a mentor by coaching team members and guiding the team in applying sound judgment to effectively resolve challenges
· Limited supervision; work may be reviewed for direction and strategy.

Work Arrangements:
· Hybrid working environment while supporting a 24 by 7 Global Network.
Willingness to work in a shift-based environment (in local hours), including evenings, weekends, and holidays as required.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.