Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Lead Product Manager- Technical - CI/CD Infra & SCM
**Overview**
The Mastercard Software Builders Experience (MSBX) is a product-driven program dedicated to empowering Mastercard’s global engineering community. MSBX builds and operates the platforms, tools, and services that make it possible for 11,000+ software engineers to build, test, and ship software with speed, confidence, and consistency. Our products span the entire software development lifecycle — from source code management and CI/CD automation to testing frameworks, developer portals, and cloud infrastructure.
DevFlow is MSBX’s CI/CD and build automation product. It powers the infrastructure behind every build, integration, and deployment at Mastercard — supporting over 42,000 pipeline executions per day across on-premises and multi-cloud environments. As Lead Product Manager, Technical, you’ll own the roadmap and delivery of the platforms at the heart of DevFlow: Jenkins (open-source and CloudBees, on-premises and cloud), GitHub Enterprise Cloud (SCM), and GitHub Actions runner infrastructure (GitHub-hosted and self-hosted across AWS, Azure, and Mastercard’s Kubernetes Service — MKS).
You’ll collaborate closely with pipeline and workflow teams to ensure the platforms they build on are scalable, resilient, secure, and seamlessly integrated with the broader DevFlow toolchain. Your customers are software engineers. You’ll earn their trust by listening deeply, getting to the root of their challenges, and consistently delivering platform capabilities that make their work easier — prioritizing investments that create the widest impact across the engineering community.
**What You’ll Own**
• GitHub Actions Runner Infrastructure — Scale the GitHub Actions runner fleet across GitHub-hosted and self-hosted environments on MKS, AWS, and Azure — defining runner strategies, autoscaling policies, image lifecycle, and connectivity.
• Jenkins Platform Scalability — Ensure the Jenkins platform (open-source and CloudBees) is resilient and ready for growth. Drive HA/HS validation to support 2x current on-premises load, manage controller capacity, and advance cloud-native deployment on MKS.
• GitHub Enterprise Cloud SCM — Lead the infrastructure and tooling strategy for migrating Bitbucket repositories to GitHub Enterprise Cloud — automated migration, permission mapping, integration rewiring, and self-service adoption tools.
• Tool & Service Integration — Keep CI/CD infrastructure connected to the services engineers depend on — Artifactory, SonarQube, security scanning, observability platforms, and deployment targets across AWS, Azure, MKS, and PCF.
• Security & Compliance — Own the compliance posture for CI/CD platforms — vulnerability management, access governance, license efficiency, retention policies, and patching across on-premises and cloud.
• Observability & Platform Health — Deliver centralized dashboards aggregating platform telemetry across Jenkins, GitHub Actions runners, Artifactory, and SonarQube to accelerate issue detection and resolution.
**Role & Responsibilities**
• Define and prioritize the product roadmap for CI/CD infrastructure and SCM platforms, aligned to DevFlow’s annual strategic plan and Mastercard’s engineering priorities.
• Build strong, ongoing partnerships with engineering teams across the organization. Establish regular engagement channels — feedback sessions, office hours, design reviews, and co-creation workshops — to ensure the voice of the customer continuously shapes the product direction.
• Invest in platform capabilities with the widest reach and impact. When a strategic initiative requires tailored support, evaluate it thoughtfully and ensure the approach remains sustainable.
• Ensure problems are clearly defined and well understood before committing engineering effort — translating infrastructure challenges into precise product requirements and measurable outcomes.
• Partner with engineering, architecture, SRE, security, and cloud infrastructure teams to deliver platform initiatives on time and within scope.
• Drive platform health KPIs — uptime, throughput, runner availability, capacity utilization, and license efficiency — and use data to guide investment decisions.
• Coordinate across Cloud DevEx, TestFlow, BuildersHub, MKS, and BizOps to ensure platform connectivity and interoperability.
• Champion DevOps principles and best practices. When a request would compromise platform integrity or sustainability, propose thoughtful alternatives that earn stakeholder confidence.
• Maintain a healthy, prioritized backlog that meets Mastercard’s backlog quality KPIs — ensuring items are clearly defined, appropriately refined, and in a ready state, so the team can execute with confidence and predictability.
• Communicate platform value, delivery progress, and risk clearly to both engineering audiences and senior leadership.
**All About You**
• 10+ years of product management experience — with at least 4 years focused on infrastructure, platform, or developer tooling products. You’ve owned a roadmap end-to-end, managed a backlog through discovery and delivery, aligned stakeholders across competing priorities, and made trade-offs that held up over time.
• Customer-first mindset — you lead with empathy and curiosity. You synthesize patterns across many customer conversations, get to the root of problems, and articulate insights back to users in a way that reveals needs they hadn’t yet put into words.
• Strong understanding of the software development lifecycle — you know how code moves from commit to production: source control, branching strategies, continuous integration, automated testing, artifact management, deployment orchestration, and release management. You understand how each stage connects and where infrastructure reliability has the greatest impact on developer velocity.
• Technical fluency in CI/CD infrastructure — you understand controller/agent architectures, runner fleet management, capacity planning, and high-availability patterns. You use this fluency to ask better questions and evaluate trade-offs.
• Grounded in DevOps principles — you understand the “why” behind CI/CD best practices and can guide stakeholders toward approaches that are sound, sustainable, and aligned with industry standards.
• Adaptable and resilient — you’re comfortable with ambiguity, adjust your approach as you learn, and bring clarity to complex, evolving situations.
• Strong communicator — you articulate platform value to engineering audiences and translate infrastructure decisions into language that leadership can act on.
**Preferred Qualifications**
• Experience with enterprise SCM migration (e.g., Bitbucket to GitHub), including automation, permission mapping, and integration rewiring.
• Experience operating GitHub Actions self-hosted runners on Kubernetes across multi-cloud environments.
• Familiarity with Jenkins HA/HS (CloudBees or equivalent) in production.
• Exposure to Infrastructure as Code (Terraform, Helm) and cloud-native deployment strategies.
• Experience with observability tooling (Prometheus, Grafana, ELK) for platform monitoring.
• Understanding of container orchestration (Docker, Kubernetes) and multi-cloud runner provisioning.
• Prior experience leading or mentoring other product managers.
• Relevant certifications: CSPO, SAFe, Pragmatic Institute, AWS/Azure Solutions Architect, CKA, or similar.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation p