Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, weāre helping build aĀ sustainableĀ economy where everyone can prosper. We support a wide range of digital payments choices, making transactionsĀ secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Product Management & Go to Market, Payment Optimization
Overview:
Mastercard is a global technology company. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making payment and data transactions safe, simple, smart, and successful. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
The Optimization team is part of Core Payments organization. We are responsible for optimizing digital payments and for driving transaction authorization improvement globally. We do this by creating solutions to help our customers driving authorization performance and leading tactical engagements with our main partners to identify holistic opportunities to improve approval rates.
Role:
Ever have your transaction declined when hailing a ride? Canāt watch your favorite TV show because your streaming service payment was interrupted? Denied at checkout when ordering a new pair of sneakers?
These are all frustrating experiences for the cardholder that digital merchants are trying to avoid.
We are driving a strategic, multi-year transformation to develop new solutions on our authorization network to solve for these pain points. These new solutions will incorporate innovative products, services, and capabilities to increase digital authorization performance and drive higher conversion rates for our merchant, acquiring, and payment service provider partners.
As a Product Manager (go to market), you will play a critical role in bringing solutions to market that drive material value to our customers by gathering insights and testing hypothesis directly with customers and by collaborating with product development teams, engineers, data analysts, regional product managers, and other customer facing teams. Unleash your analytical and creative problem-solving skills to define the future of how we serve our customers.
Key responsibilities:
ā¢ Define and contribute to the GTM strategy for our new authorization improvement products including gathering insights, developing KPIs, contributing to the definition of the customer experience/journey, and working in partnership with the Development and Technology teams to ensure value is delivered to customers.
ā¢ Drive and own customer adoption pipeline and sizing top business development opportunities to unlock growth.
ā¢ Serve as a strategic business partner to key geographic and functional business units to execute the go-to-market strategy, align with the overall optimization strategy
ā¢ Subject matter expert for all things Optimization to lead customer meetings and support deal negotiations to materialize the opportunities.
ā¢ Create and communicate value stories that demonstrate the value of the product in a compelling narrative.
ā¢ Engage in idea generation, concept validation, and business case development
ā¢ Leverage data, analytics and market insights to come up with recommendations that will drive penetration, adoption, business decisions and development of new and existing strategic solutions, all in the effort to improve authorization performance
ā¢ Ability to work in a matrix organization and liaise with Cross functional product teams, Legal, Franchise, Finance, Market Development, Account Management, Customer Experience, Marketing, and other product teams
All about you:
ā¢ Proven experience in developing go-to-market strategies of new and innovative products and end-to-end product strategy and delivery of scalable solutions.
ā¢ Strong analytical skills with ability to distil key insights from data, identify challenges and opportunities, imagine multiple solutions and execute accordingly
ā¢ Experience drafting and communicating compelling product value narratives.
ā¢ Proven ability to engage with stakeholders in matrixed organizations to get things done and demonstrate problem solving skills to identify levers and overcome hurdles
ā¢ A self-starter who can effectively mobilize, influence, and lead large, cross-functional internal and external teams across geographies
ā¢ Ability to work with ambiguity and manage complex projects, successfully manage multiple responsibilities and tasks in a changing/fast paced environment
ā¢ Understanding and experience in the paymentsā ecosystem preferred
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercardās security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercardās guidelines.