Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, weâre helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Product Management-Technical
Digital Commerce Services & Solutioning â Digital Payment
Our teamâs mission is to make payments easy, fast and as secure as possible. Thatâs why weâve developed technology that enables mobile payments (Apple Pay, Google Pay, Samsung Pay, Garmin Pay, etc.) and secure, tokenized remote commerce payments. We call the set of services delivering this "MDESâ. Weâve experienced incredible success and growth, with 10s of billions of transactions being processed each year, however now we are focusing on ensuring the success continues as we scale MDES even further.
Our focus is on the best possible customer experience. Weâre making our services faster, more reliable and more scalable whilst meeting emerging on-soil regulation and increasing demand across the globe. The Digital Payment Innovation team is strategically evolving to expand our reach across multiple Token Service Providers (TSPs) and orchestrate innovative new payment experiences. This evolution reflects our commitment to shaping the future of secure, seamless digital payments. Thatâs where you come in.
We are searching for new team members with first-hand experience of systems analysis, devising technical solutions and writing detailed user stories for software engineers building applications. You will have the boundless energy, enthusiasm and drive to deliver the next phase of this mission-critical transformation.
As a Product Manager - Technical in the Digital Commerce Services & Solutioning team you will:
- own the technical backlog of features to be implemented by a small collaborative team of product managers and software engineers;
- define the technical details of user stories to be added to the technical backlog, performing detailed systems analysis to research viability and technical options for delivery; with focus on achieving positive customer outcomes, customer journeys and customer experience
- assess the impact of proposed new features on the product and the established development priorities so that trade-off decisions may be made by the team, or by the wider management and executive;
- define the user stories with focus on achieving positive customer outcomes, customer journeys and customer experience;
- apply best practices from previous industry experience whilst writing user stories to meet your teamsâ own needs but in alignment with wider established practice;
- take true ownership and responsibility for the technical user story backlog, understanding the breadth and depth of functionality within, so that the team may benefit from your insight and understanding during software and test case development;
- lead the team activities to describe and elaborate the user stories, ensuring complete understanding amongst the team prior to the start of development;
- drive the technical features for ongoing, measurable improvements to the maintenance, operational and runtime characteristics of your teamâs software;
- be the primary point of contact and interaction with other feature development teams and their PM-Ts where dependencies and integrations exist or are proposed to deliver new features;
- negotiate matching timelines for external feature delivery when required, working closely with technical project managers across the organisation;
- communicate the teamâs backlog and delivery plans to stakeholders, including peers, other MDES teams, management and executives;
- participate and contribute to the PM-T Guild to share experiences, learn best practices and develop new skills.
You should apply if:
- you have worked extensively doing analysis and user story writing for agile teams delivering server-side, backend applications;
- youâre comfortable working in a team thatâs exploring and defining new ways of working;
- you enjoy sharing your knowledge and experience with your colleagues;
- you have strong foundation in algorithms, data structures, object-oriented development, cyber security, design patterns and core computer science concepts;
- youâre experienced in data modelling and database design for both relational and non-relational technologies;
- you understand RESTful APIs and stateless service design patterns;
- youâre skilled defining user stories, acceptance criteria and implementation constraints to a level of detail such that software engineers can code and test your features efficiently;
- you are comfortable reading and interpreting technical designs, data models, application code â preferably Java â and system logs.
- youâre excited to build applications that have global impact and are used daily by 100s of millions of people.
It would also be great if:
- you have used collaboration tools to manage your backlog â we use Rally and JIRA;
- you are skilled using Domain Driven Design to solve business problems;
- youâve defined Event Driven applications;
- you have first-hand knowledge specifying technical stories for a wide range of technologies â databases, messaging, caches, API gateways, networking, pipelines, cryptography, HSMs â and preferably the products we use such as Jenkins, Splunk, Oracle, Apache Kafka, Redis and NATS.
Our teams and values:
- We work within small collaborative teams consisting of software engineers and product managers;
- our customerâs success is at the core of what we do;
- we are diverse and inclusive teams from many backgrounds and with many experiences;
- we believe in doing well by doing good through inclusive growth and making ethical and environmentally responsible decisions.
Our back story:
Mastercard was first to introduce contactless card payments in 2001; and soon after in only 2002 introduced the first mobile phone contactless payment. Twenty years ago! A decade later, Mastercardâs mobile payment application and MDES enabled the introduction of Apple Pay, followed shortly after by Google Pay and Samsung Pay. In the ten years since, mobile payments on the Mastercard network have grown to tens of billions of transactions a year and there are many more â- Payâ digital wallet options available, all over the world.
MDES is also securing your cards on file with merchants such as Netflix and Amazon, so that card information is replaced by tokenized data and every transaction is cryptographically secured using similar technology to those used in digital wallets. It also secures the cards in âClick To Payâ, the new way of making online payments safer that is supported by Mastercard and all the other payment networks. MDES has scaled beyond its origins and has become the critical enabler for making even more online payments safer.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercardâs security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercardâs guidelines.