Description
The Opportunity
As an Associate IAM Administrator, you will be supporting the maintenance and health of our Active Directory. You will be a part of a team that works collaboratively to handle incident responses, administer testing for upgrades as well as all other support and maintenance of the Active Directory. You will have responsibilities related to the overall Enterprise Security through your participation in the implementation and day-to-day support of new applications as it is introduced to the organization. You will have flexible, hybrid work arrangements based out of our downtown Cincinnati, OH office.
Job Responsibilities
In this role as an IAM Administrator, you will have impact on the organization through the following responsibilities:
- Responsible for the maintenance and health of Active Directory and Identity Access Management tools
- Completes a variety of ticket requests and works with other teams to provide exceptional customer service to end users
- Processes user access requests for a variety of applications and systems while adhering to the company’s Security Standards and Baselines
- Troubleshooting user and application access issues in our 24x7 enterprise environment.
- Participates in an on-call rotation
- Troubleshoot and resolve Active Directory, password or identity management systems issues.
- Create and update technical documentation of operating procedures as needed.
- Serve as a technical expert for Level 1/2/3 support groups.
- Act as a Subject Matter Expert (SME) for access controls as new applications are introduced to the environment
- Follow and apply configuration and security standards and policies within the company’s defined Change Management process.
- Able to work with multiple IT initiatives concurrently
- Participate in semiannual audits on critical systems to determine access is appropriate following financial audit guidelines and work with audit and compliance teams providing data as needed
Minimum Qualifications
- 2 years of technical education, associate degree or equivalent in Computer Science, Information Technology, or related discipline.
- IT Support Experience
- Technical knowledge of Microsoft Active Directory
- Knowledge of command line tools and familiarity with PowerShell
- Ability to work independently, manage multiple concurrent requests and maintain a high degree of professionalism and confidentiality
- Excellent verbal and written communication skills, problem solving abilities and an aptitude for learning new technologies
- Must be willing to work off hours during evenings and weekends as required
Ideal Qualifications
- Bachelor’s degree in computer science or information systems or at least 3 years of related IT related field
- 1-3 years of experience in IT Support, troubleshooting or customer service
- Experience with Active Directory
- Experience with command line tools and PowerShell
- Demonstrate effective coaching and upskilling of peers
Why Join Us.
At MassMutual Ascend, our collaborative culture is key to our success. It’s the reason we’re a leading provider of annuities today, and it’s the reason we’ll continue rising to the top tomorrow. A career at MassMutual Ascend means you’ll contribute to our mission of taking financial futures above and beyond – and you’ll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community.
MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply.
At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..