Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Dealer Services Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

The Dealer Services Specialist II plays a pivotal role in building and maintaining client relationships, offering tailored solutions and proactive support. They collaborate closely with sales teams and internal departments to efficiently meet client needs. Serving as a sales agent, they provide consultative support to enhance sales performance and foster productive communication with dealers. Key responsibilities include coordinating sale processes, utilizing data for successful transactions, and educating clients on auction processes and available services. Effective prioritization and professionalism are fundamental attributes for success in this role.

This position works with customers and location operational groups to ensure that the sale runs smoothly both operationally and administratively. Works closely with the Field Sales team to ensure that customer expectations are met or exceeded. Promotes and educates customers on the various products and services provided by Manheim.

• Cultivate and nurture strong relationships with clients through proactive engagement, personalized communication, and tailored solutions to meet their needs. Utilize industry insights and product knowledge to provide valuable guidance and recommendations, demonstrating a commitment to client satisfaction and long term partnerships.

• Partner closely with outside sales teams to ensure a unified approach in serving clients, enhancing their experience through seamless coordination and alignment of strategies.

• Acts as a liaison between clients and internal departments, demonstrating responsiveness, follow-through, autonomous problem solving and ownership in resolving issues from start to finish. Effectively coordinates efforts to address client needs and exceed expectations, showcasing versatility and adaptability in handling diverse tasks to ensure client satisfaction.

• Serves as a sales agent for assigned accounts at an physical site location or within a market center, engaging with clients to understand their specific business needs and challenges, providing consultative support and strategic recommendations to tailored to improve sales performance.

• Utilizing a consultative approach, foster constructive dialogue with dealers on their sales performance, employing de-escalation methods to facilitate productive conversations, while leveraging industry and sales trends as well as vehicle valuation data to provide strategic recommendations aimed at enhancing efficiency and effectiveness in their sales tactics.

• Coordinate sale vehicle run processes, monitor auctions, and maintain direct client communication for assigned clients in the location or market center. Ensure efficient coordination and timely completion by liaising between clients and departments throughout the auction to drive pre-sale processes, repairs/enhancements with recon shops, determine run order, etc. utilizing the data available through various software systems.

• Empower clients through personalized coaching sessions to adeptly utilize our suite of tools, ensuring optimal effectiveness and satisfaction in their experience. Additionally, educate clients on marketplace policies to ensure compliance and maximize their success within the platform.

• Leverage vehicle valuation and sales trend data to facilitate successful transactions between buyers and sellers, driving sales closure.

• Educates clients on auction processes and upsells Manheim/CAI services (Condition Reports, OVE, Simulcast, KBB ICO, Manheim Express, Dealshield, etc.) based on client needs, ensuring understanding and realistic expectations.

• Demonstrates effective prioritization skills, professionalism in client relationships, and assists with customer care issues promptly and professionally.

Qualifications:

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field.

• Bachelor’s degree in a related discipline preferred.

• Strong verbal and written skills required.

• Ability to build strong business relationships required.

• Problem solving and de-escalation skills required.

• Strong organizational skills required.

• Strong knowledge of Salesforce, AS400, Workbench and Excel preferred.

• Previous experience as a Dealer Services Specialist preferred.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Dealer Services Specialist II - Manheim Lakeland

Job Description

About cox

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