Inside Sales Representative (Business to Business)-Remote

Job Title:

Inside Sales Representative (Business to Business)-Remote

Job Description

Inside Sales Representative (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position until Monday, May 4, 2026. Military veterans are encouraged to apply.)

Title: Enablement Partner Representative (Remote)
Location: WAH-Remote (NA) – U.S.

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

As a remote Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As an Inside Sales Representative working from home, you will:

• Telephone sales calls and email communication to sell in new acceptance. Made to both new and existing prospects. This role is a specialized consultative position focused on selling software-integrated payment solutions to mid-market and large corporate businesses. The goal is to make calls to suppliers on behalf of  buyers to capture card acceptance details and explain the V-Card program with the suppliers.  Some have ACH ability depending on the campaign.  High attention to detail for is the biggest need.  The focus is to note accuracy and high attention to detail.
• Consultative Selling: You identify and engage with CFOs, Controllers, and Finance Leaders to understand their current manual workflows and pitch automation as a strategic tool for growth and control. You own the full sales cycle, from prospecting and lead generation to qualification, closing, and post-sale ramp-up.
• Agents will explain the request to pay with updated payment method, describe fee, and help the supplier to understand product value.
• Function between sales channels and business to facilitate lead management to help close lead.
• Servicing merchant inquiries and escalations around merchant enrollment/set up.
• Research skills to look up multiple data points and funnel information into Excel.
• A specialist will help customers set up the payment system to enable them to receive payments. A primary goal is driving the adoption of card-enabled payment workflows (like virtual cards) to generate ongoing charge volume. Also, to help businesses modernize vendor payments, unlock working capital, and streamline reconciliation.
• May run reporting, provide pertinent business insight for meetings, and resolve leads needing more information.
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) expected dials per day 40 to 50 estimated of 10 minutes per call.
• Expected to hit sales quota defined by leadership each month.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Track, document, and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• The ability to de-escalate situations and tough conversations around product offerings/pricing.
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Enablement Partner Representative (Remote) role include:

• A high school diploma and/or GED.

• The following internet providers are not accepted: T-Mobile, AT&T Wireless, Verizon Wireless, Verizon 5G, Hughes Net, ViaSat, Starlink, Telesat, OneWeb, Project Kuiper, DISH/DishNet, Amazon.com IE, Earthlink, WildBlue, Xplore, Xplore Net, ARSAT, Canada Satellite, Ground Control and Rise Broadband.

• Providing a white glove customer service experience with a passion for building customer loyalty through exceptional listening, relationship building and consultative probing.

• Excellent verbal and written skills.

• Ability to influence decisions around change.

• Exceptional listening and relationship building skills.

• Proficient multitasking and system navigation.

• Creative problem solver.

• Demonstrate resiliency in a fast-paced metrics driven environment.

• Proficient in Microsoft Office with Proficiency in Excel.

• Operate in a heavily regulated environment.

• Team oriented behavior.

• Ability to overcome objections.

• Sales experience 1+ years (preferred).

• Financial/credit card processing experience.

WHAT’S IN IT FOR YOU
 

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $16 per hour, plus incentives that align with individual and company performance (pay rate will not be below the applicable minimum wage), Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• Paid 9-day training and 11-day transition
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey 
• Work-from-home convenience with company-supplied technologies
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU! 
 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

Physical and Mental Requirements:
 
The employee is regularly required to operate a computer, keyboard, tele