Job Title:
SVP, TransformationJob Description
Join Concentrix, the global Fortune 500 technology and services leader that powers the world’s best brands, today and into the future.
A new breed of technology & services company — Solution-focused. Tech-powered. Intelligence-fueled. We Design, Build, and Run enterprise-wide technology and solutions that touch hearts and move markets. And as we do this, one thing always remains true — our promise.
Concentrix is trusted by 2,000+ clients across all major sectors including iconic Fortune Global 500 brands where we seamlessly design, build and run integrated solutions, at scale, across the entire enterprise.
Our success comes from building a business based on a strong foundation of culture and values. Our unwavering passion for people, integrity, and a deep commitment to creating connections between businesses and their customers are the primary reasons for our success.
Since 2020, our organic growth and largescale strategic acquisitions including PK and ServiceSource, as well as unprecedented mergers like the combination with Webhelp in 2023, have propelled Concentrix to create a new breed of technology & services company!
And we are only getting started!
We are seeking a strategic, forward-thinking Transformation Leader to drive the evolution of our support functions to a technology-enabled, AI-driven shared service organization. This role will shape and execute our enterprise transformation agenda, strengthen shared services, and embed digital, automation, and AI capabilities across the company.
The ideal candidate brings a proven track record of leading large-scale business transformation, modernizing operations, and delivering measurable impact through technology, process redesign, and cultural change.
Concentrix is in the early stages of an enterprise-wide AI transformation. We have launched a Claude pilot (5 users, expanding to 50+), rolled out Microsoft Copilot licenses to VPs, and are building the governance infrastructure, evangelist networks, and usage dashboards to scale AI across the organization.
The AI Transformation Leader will own the momentum and culture of this program — translating AI capability into business impact, building internal champions, navigating organizational friction, and keeping us ahead of what the market is doing. This is not a pure IT or security role. It requires vision, presence, and a genuine obsession with how AI is changing the way people work.
Concentrix is a global CXM and BPS provider. Industry analysts (Everest Group) are clear that the traditional labor-arbitrage model is under structural compression — and that companies which fail to infuse AI into their operating model will lose competitive advantage by 2027–2028. This leader needs to understand that context viscerally.
What We're Looking For:
Key Responsibilities
Shared Services Transformation and Leadership
Technology, Digital & AI Adoption
Change Leadership & Culture
Qualifications
What Success Looks Like
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Location:
USA, WA, Work-at-HomeLanguage Requirements:
Time Type:
Full time
Physical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity:
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
· English
· Spanish
Accommodation:
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence:
As part of our recruitment process, we may use artificial intelli
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