Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Here, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treating our patients as family.
As a Patient Access Representative, you will be responsible for registering, scheduling and preregistering patients for inpatients, emergency and outpatient tests and procedures. The Representative will educate patients regarding their benefit levels and will request, collect and record payments prior to or at time of service. Ensures a seamless model of access for patients, physicians and family members.
This is a regular PRN position, with caregivers working nights between 11:00 p.m. – 7:30 a.m.
A caregiver who excels in this role will:
Perform registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information.
Perform preregistration for diagnostic testing and surgeries by contacting the patient via phone and completing an accurate interview to obtain demographic, insurance, medical and financial information.
Schedule services and provides physician office/patient accurate date and time information, realizing room availability, physician availability, typical time needed to completion of procedure, and procedures that conflict with each other.
Complete procedure specific questionnaires as needed to assist clinical departments to prepare patients.
Review eligibility response to assess patient's benefit level.
Prepare patient estimates either using software or following established policies and procedures.
Advise patients of out-of-pocket expenses and collect payment.
Apply payments and discounts in accordance with established procedures.
Maintain security of payments in accordance with established policies and procedures.
Utilize screening tool for self-pay patients to determine any possible payer source. Refers patients to Financial Counselors in accordance with established policies and procedures.
Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR) form as appropriate.
Obtain, scan, and index physician orders
Cross train staff all areas of Patient Access.
Maintain productivity and quality standards for all areas of responsibility.
Maintain open communication with physicians and their offices, patients, and ancillary areas in the facility.
Act as a resource for training new team members and during implementation of new processes.
Complete annual on-going competency requirements.
Attend continuing education programs and complete mandatory training in order to maintain certification/licensure, department specific requirements and professional growth.
Follow System and departmental policies and procedures with special attention to attendance, punctuality, confidentiality, dress code and display of ID badge and safety.
Other duties as assigned
Minimum qualifications for the ideal future caregiver include:
High School Diploma or GED
One year of work experience with customer service
Higher education and training can offset requested work experience
Proficient in Data Entry
Ability to add, subtract, multiply and divide
Knowledge of medical terminology
Excellent customer service skills
Preferred qualifications for the ideal future caregiver include:
One year hospital clerical or billing
Physical Requirements:
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/
Please review the Equal Employment Opportunity poster.
Cleveland Clinic is pleased to be an equal employment opportunity employer.
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