Operations Manager

Who We Are:

We’reCart.com, one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2C,B2Band public sector organizations to unify commerce operations from product discovery to product delivery.

We’rebuilding towarda world where commerce has no bounds. Our enterprise-grade software,servicesandlogisticsinfrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it,we’relooking for entrepreneurial,innovativeand determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are.Soundlike you?We’dlove to hear from you.

Cart.com Fast Facts:

• 6,000+ customers worldwide

• 1,600+ employees globally

• 18 warehouses nationwide, totaling over10 million square feetof space

• Headquartered in Houston, TX with international offices in Mexico and Poland

Our values:

Cart.com is building a company that is committed to living out these 6 core values:

• Be brand obsessed:Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.

• Think beyond the box:“We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.

• Don’tgive up:We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.

• Speak up:We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.

• Work together:We’vebuilt a team that prides itself on diversity of thought and background. Collaboration is betterwithcontrast.

• Remember to be human:We work hard, but we leave room for the people,placesand things that we love.

Onsite:
This position is open to applicants or individuals whoarelocatedinoraround  Dallas TXand able to work 1st scheduled 8AM-4PM with flexibility for longer hours basedoff ofbusiness and peak needs.

The Role:

The Inbound Operations Manager leads key functions within the fulfillment center, including receiving, returns,putaway, and replenishment. This roleis responsible formanaging inbound flow, client scheduling, and ensuring inventory accuracy across a multi-client 3PL operation serving both E-commerce (DTC) and/or Wholesale (B2B) customers.

This leader oversees several managers and supervisors, with direct responsibilityfor  teammembers across multiple shifts. The role includes ownership of automated pick modules, kitting operations, and order fulfillment processes.

This position plays a critical role in delivering operational excellence and client satisfaction. The ideal candidate is a results-driven, motivational leader who thrives in a dynamic, high-volume environment and is passionate about continuous improvement and team development.

WhatYou’lldo:

The Inbound Operations Manageris responsible forleading all inbound functions within the fulfillment center, including receiving, returns processing,putaway, and replenishment. This role ensures smooth material flow,accurateinventory management, and effective labor planning to meet client expectations and operational goals.

Key Responsibilities:

• Oversee receiving, returns,putaway, and replenishment operations across multiple shifts.

• Manage inbound scheduling and communication with clients to ensuretimelyandaccurateprocessing.

• Lead and develop a team of managers, supervisors, and associates—approximately 100+ team members.

• Ensure staff are trainedonwarehouse management systems (WMS) and standard operating procedures (SOPs).

• Drive inventory accuracy through cycle counts, physical inventories, and shrink reduction strategies.

• Align labor planning with client forecasts and operational capacity,optimizingperformance and cost.

• Monitor and improve key performance indicators (KPIs), including units per hour (UPH) and service levels.

• Maintain organized forward pick and reserve locations for over 100,000 SKUs.

• Communicate capacity constraints and operational needs to support company growth and efficiency.

• Foster a safe, collaborative, and high-performing team environment through mentorship and consistent communication.

Who You Are:

• Detail-oriented, process-driven leader.

• Strongcommunicatorwith client-facing skills.

• Motivator who thrives on accuracy and speed.

WhatYou’veDone:

• 5+ years in operations

• 2+ years inbound leadership experience

• 3+ years supervisory/manager experience.