Room Service Operator Bilingual - Food & Nutrition Services - Hopewell - Part Time - Varied Shifts

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

Scheduled Weekly Hours:

Position Overview

SUMMARY (Basic Purpose of the Job)

MINIMUM REQUIREMENTS

Education: High School Diploma or GED preferred.

Experience: Knowledge of modified diets preferred. Bilingual (English and Spanish) required.

Other Credentials:

Knowledge and Skills: Basic Computer skills. Ability to write, read English.

Special Training: Excellent interpersonal and communication skills. Able to communicate clearly both verbally and in writing.

Mental, Behavioral and Emotional Abilities: Friendly demeanor and customer focused.

Usual Work Day:8 Hours  

Reporting Relationships

Does this position formally supervise employees? No

If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

ESSENTIAL FUNCTIONS

• Operates Room Service computerized menu system to receive patient/family initiated meal requests. Generates and reviews computer meal period reports to determine which patients have not ordered for the meal period.
• Assists patients with telephone call backs or personal visitation as needed while ensuring adherence to all diet orders. Answers telephone promptly and appropriately with designated script. Maintains a pleasant and helpful attitude throughout the menu item selection process.
• Educates patient on basics of current Diet order. Assists patient in menu item selections according to Diet specifications.
• Acts as the Food & Nutrition Department liaison with the Nursing Staff on each unit. Communicates professionally, courteously and professionally with Staff at all times.
• Enters accurately and timely, all new diet orders upon admission. Updates all diet order changes throughout the day efficiently and accurately.
• Maintains and updates Room Service menu ordering system as needed.
• Coordinates processing of AM and PM nourishment orders including printing the labels. Process orders for patient requested nourishments.
• Processes orders for all tube feedings and oral supplements according to established procedures.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequent physical demands include: Wrist position deviation , Pinching/fine motor activities

Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl

Continuous physical demands include: Sitting , Keyboard use/repetitive motion , Talk or Hear

Lifting Floor to Waist 10 lbs. Lifting Waist Level and Above 10 lbs.

Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Color Discrimination, Moderate Depth Perception, Accurate Hearing

Anticipated Occupational Exposure Risks Include the following: Airborne Communicable Disease
 

This position is eligible for the following benefits:

• Medical Plan

• Prescription drug coverage & In-House Employee Pharmacy

• Dental Plan

• Vision Plan

• Flexible Spending Account (FSA)

- Healthcare FSA

- Dependent Care FSA

• Retirement Savings and Investment Plan

• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance

- Less than 10 years of service - $5,000

- 10+ years of service - $10,000

• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance

• Disability Benefits – Short Term Disability (STD)

• Employee Assistance Program

• Commuter Transit

• Commuter Parking

• Supplemental Life Insurance

- Voluntary Life Spouse

- Voluntary Life Employee

- Voluntary Life Child

• Voluntary Legal Services

• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance

• Voluntary Identity Theft Insurance

• Voluntary Pet Insurance

• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. 

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.