Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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About our property:
 The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the âJewel of the Desertâ since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/cafĂ©, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide.   Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the worldâs most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.  Want to learn more about Arizona Biltmore? Hotel Website, Instagram, FacebookÂWhat you will have an opportunity to do:
The Concierge is responsiblefor handling all guest inquiries andfacilitatingthe needs of guests.
ESSENTIAL FUNCTIONSÂ
Maintain an up-to-date knowledge of all hotel meetings, events, and functions.Â
Greet guests inan appropriate mannerand offer toassistwith their needs.
Answer telephone calls for specific services and dispatch theappropriate associatesto respond to the guestâs request. Coordinate completion of these services to ensure a positive guest experience.
Assistguest withmaking arrangements to visit points of interest, attractions, museums, and parks in a timely and appropriate manner.
Upselling;Assistguest withmaking restaurant recommendations and reservations.
Assistin controlling the flow of activity in the lobby area.
Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to takein the event ofanemergency anddemonstratethis knowledge by acting appropriatelyin the event ofan emergency.
What are we looking for?
EDUCATION:
High School Diploma or GED
EXPERIENCE:
Vast knowledge of the local areaand public relations skills, preferred
Concierge andLeadership experience, preferred
Compensation:
-
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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