Please note this position is based in London andthe successful candidate’s contractual location will be London;other locations cannot be considered.
COO Delivery & Performance Manager
About Us
At Aviva Investors, ourexpertiseis in matching the right investment approach to each client’s unique needs. As the global asset management business of Aviva plc, we bring together our broad investment capabilities to deliver client-focused solutions worldwide. Managing £253 billion in assets, our 1,000strong team across nine countries is brilliantly connected, collaborative, and focused on delivering outcomes that truly matter.
Working together and acting responsibly are central to how weoperate. We take time to understand what our clients want to achieve and design solutions that last - strengthening every portfolio with diverse perspectives and integrated thinking. Our longtrack recordin sustainable investing reflects our commitment to doing the right thing for clients and communities alike.
Everyone at Aviva Investors plays a part in creating an exceptional client experience. With the scale and influence to make a real difference, we take our responsibility seriously. Join us andyou’llfind an inclusive, supportive environment where your contribution is valued, high performance is recognised, andyou’reempowered to shape your development.
We are recruiting fora COO Delivery & Performance Managerto join ourChief Operating Officer’s team.This isa greatopportunityfor someonewho has strong experience in business managementand has worked in aCOO/CTO office, PMO, or strategy roles.
With a global remit spanning operations, transformation, and IT, our COO team ensures an exceptional client experience. Whetherit’soptimising key processes, managing relationships with strategic partners, launching innovative new products, or onboarding clients seamlessly, every project is an opportunity to drive efficiency and innovation at scale.
A bit about therole:
The COO Delivery & Performance Manager plays a pivotal role in driving delivery discipline, performancetransparencyand execution momentum across the COO function. Working closely with the COO, this role ensures priorities are clearly defined, plans are cohesive, progress is measurable and risks areidentifiedearly, enabling strong visibility and control across technology, transformation,operationsand outsourced services.
Acting asa central pointof orchestration, the role aligns activity to strategic intent, strengthens deliverycadenceand supports consistent performance management across internal teams and third‑party partners. Responsibilities include supporting the development and execution of the function’s strategy, priorities and three‑year plan; leading the annual operating plan and budget process across Operations, Technology and Transformation; partnering with Finance to set and track delivery against the financial plan; improving analysis and modelling of third‑party costs; monitoring performance through dashboards, scorecards and executive updates; coordinating the COO Leadership Team’s agenda, meetings and offsites; maintaining the organisation’s wind‑down planning process; and running the COO Leadership Team operating rhythm, including escalation and resolution of critical issues to ensure timely, informed decision‑making.
Skills and experiencewe’relooking for:
Ability to bring together complex information from multiple sources and communicate it clearly and confidently to senior stakeholders.
Experience in financial and budget management, whether through ownership of a cost centre or supporting the delivery of large,multimillionpoundprogrammes, with a focus on forecasting and delivery.
Good understanding of operational environments, technology governance, and transformation approaches within large or complex organisations.
Knowledge of the Investment Management industry, including custodial and pooled fund structures, alongside an awareness of relevant regulatory requirements.
Experience contributing to, or working within, largescale transformation initiatives or technology modernisation programmes.
Whatyou’llgetfor this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague:
Competitivesalary (depending onskills, experience, and qualifications).
Discretionary bonus opportunity - dependingonindividualperformance and Aviva Investors’!
Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
29days holiday plus bank holidays, and you can choose to buy or sell up to 5 days!
Aviva-funded Private Medical Benefit to help you get expert support when you need it.
Make your money go furtherwith up to 40% discount on Aviva products, and other retailer discounts.
Up to £1,200 of free Aviva shares per year through ourMatching Share Planand share in the success of Aviva with ourSave As You Earnscheme.
Brilliantly supportive policies including parental and carer’s leave.
Flexible benefits to suit you, includingsustainability optionssuch as cycle to work.
Make a difference, be part of ourAviva Communitiesand use your 3annualvolunteering days to help others.
Aviva is for everyone: