Product Success Operations Coordinator

Worker Type

Regular

Job Description

 

Summary

The Product Success Operations Coordinator is the operational backbone of the Product Success function supporting both the Electronic Warfare (EW) and RF Counter-Unmanned Aircraft Systems (RF CUAS) portfolios. Product Success sits at the center of the AV sales cycle — touching every stage from market research and demonstrations through onboarding, operator support, renewals, and upsell. This Coordinator role drives the logistics, tracking, documentation, and coordination work that allows senior Product Success personnel, Engineering, and Business Development to focus on strategy, customer relationships, and technical delivery. This is a high-visibility, high-cadence role for a detail-oriented professional who thrives on managing many moving parts simultaneously: tracking loaned and fielded systems, coordinating event logistics, scheduling training, managing renewal pipelines, maintaining product documentation, and ensuring nothing slips between the seams across a global customer base.

Position Responsibilities

• Coordinate event logistics for trade shows, demonstrations, and customer engagements (e.g., SOF Week, AUSA, Modern Day Marine), including shipping, lodging coordination, badge requests, and on-site asset accountability.
• Schedule and coordinate operator training events (in-person and remote) per the terms of each Purchase Order, including instructor assignment, travel, materials, and customer logistics.
• Coordinate quality-control field testing and pre-shipment checks; ensure products, accessories, and documentation arrive complete and on time at the customer site.
• Maintain and distribute current versions of product guides, FAQs, and operator reference materials across both EW and RF CUAS product lines.
• Own the troubleshooting knowledge base — log new issues, document AV resolutions, and ensure Level 1 support has up-to-date reference material.
• Coordinate software update rollouts: track which units are due, prepare smart cards, schedule operator outreach, and document completion.
• Serve as a responsive point of contact for operators in the field; escalate to engineers, BD, or Field Service Representatives (FSRs) as appropriate.
• Manage the renewals pipeline; issue 6-month, 3-month, and 30-day notifications for warranty and software renewals to BD Client Leads and customers.
• Manage training-renewal requests and timelines per each contract's terms of agreement.
• Process and track replacement-part requests and FSR support tasking via a sync matrix.
• Administer post-deployment customer feedback surveys; consolidate findings and route to BD and Engineering.
• Retain After-Action Reports (AARs), Lessons Learned, and customer success stories in an organized internal repository to support upsell, references, and future BD pursuits.
• Partner with AV Event Coordinators and MARCOM to keep marketing collateral, capability briefs, and demo kits templated, version-controlled, and ready for rapid customization.
• Compile daily roundups, demo overviews, and post-event after-action reports for Senior Director and BD leadership.
• Track active RFIs, demand signals, and competitive intelligence in a centralized log; surface trends to Product Success leadership.
• Act as connective tissue between Engineering, Business Development, MARCOM, Logistics, and end-users — ensuring information flows in both directions.
• Maintain dashboards and weekly status reports for the Senior Director, Product Success, covering asset visibility, renewals, training delivery, and open issues.
• Continuously improve the Product Success operating loop by identifying process gaps, proposing solutions, and implementing approved changes.

Basic Qualifications (Required Skills & Experience)

• Bachelor's degree in Business, Logistics, Operations Management, Supply Chain, or a related field — OR equivalent military / defense-industry experience.
• 2–4 years of experience in operations coordination, program support, logistics, or customer success — ideally in a defense, aerospace, or advanced-technology environment.
• Demonstrated ability to manage multiple concurrent workstreams, deadlines, and stakeholders without dropping details.
• Strong proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook) and comfort learning CRM, ERP, and asset-tracking platforms.
• Excellent written and verbal communication skills; able to draft clear status reports, customer-facing emails, and internal briefings.
• U.S. citizenship and ability to obtain and maintain a U.S. SECRET security clearance.
• Willingness and ability to travel 25–35% domestically (occasional international), including support at trade shows, demonstrations, and customer training events.

Preferred Qualifications (Desired Skills & Experience)

• Active U.S. SECRET (or higher) security clearance.
• Prior military experience, particularly as an operator or technician in EW, SIGINT, CUAS, EOD, or related communities.
• Familiarity with EW and/or counter-UAS systems, RF principles, or tactical communications equipment.
• Experience supporting DoD trade shows, customer demonstrations, or government evaluation events.
• Hands-on experience with platforms such as Salesforce, ServiceNow, SAP, or comparable CRM/ERP/ITSM tools.
• Experience coordinating Field Service Representative (FSR) tasking and replacement-part logistics.

Physical Demands

• Office environment with periodic field-site, range, and trade-show work.
• Ability to lift and move equipment cases up to 50 lbs during demonstrations and event setup/teardown.
• Standing, walking, and operating outdoors during demonstrations in varied weather conditions.
• Occasional extended hours and weekend work surrounding major events, training, or customer-driven deadlines.

Special Requirements

• U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.

Clearance Level

 

Secret

The salary range for this role is:

$64,500 - $91,350

AeroVironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills.

ITAR Requirement:

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment’s determination that it will be able to obtain an export license in a time frame consistent with AeroVironment’s business requirements. A “U.S. person” according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

Benefits:  AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown.  For more information about our company benefit offerings please visit:  http://www.avinc.com/myavbenefits.

We also encourage you to review our company website at http://www.avinc.com to learn more about us.

Principals only need apply.  NO agencies please.

About AV:

AV isn’t for everyone. We hire the curious, the relentless, the mission-obsessed. The best of the best.

We don’t just build defense technology—we redefine what’s possible. As the premier autonomous systems company in the U.S., AV delivers breakthrough capabilities across air, land, sea, space, and cyber. From AI-powered drones and loitering munitions to integrated autonomy and space resilience, our technologies shape the future of warfare and protect those who serve.

Founded by legendary innovator Dr. Paul MacCready, AV has spent over 50 years pushing the boundaries of what unmanned systems can do. Our herit