Job Profile:
Enrollment and Records Assistant 3 Non-ExemptJob Family:
Enrollment and RecordsTime Type:
Full timeMax Pay – Depends on experience:
$20.40 USD HourlyApply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.Job Description:
Position Salary: $20.40 per hour
University Registrar Services seeks a Customer Service Specialist Sr to join the Records and Enrollment team at the Downtown Phoenix campus. This position serves as the primary contact for customer service on subjects such as registration eligibility, academic record policies and procedures, and issues related to the overall maintenance of student records, while communicating to both external and internal customers in a professional manner. A somewhat faster-than-average pace will be the norm for this position. This position seeks to build positive and collaborative relationships with the university community all while managing multiple priorities and acquiring ongoing skills and knowledge. This position also supports training and quality control.
Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes:
Tuition Reduction Program for staff members, their spouses, and dependents.
Health, dental, vision, and life insurance benefits.
Retirement program designed to promote long-term savings and provide income upon retirement.
Paid time for volunteer and professional development.
Wellness program for preventative health education and screenings.
Disability and leave program for income protection.
Employee assistance for free and confidential behavioral health services.
This position is not eligible for sponsorship by the Office of University Registrar Services; therefore, the applicant must be eligible to work in the U.S. without sponsorship.
Essential Duties:
Provide general information and convey university policies and procedures to students, faculty,
staff and the general public in-person, by telephone and by e-mail.
Complete registration transactions and enrollment verification's, including transaction/discrepancy research and resolution in a timely manner.
Analyze processes to resolve issues.
Act as liaison with departments and colleges.
Oversee the processing of non-routine/complex issues.
Assist with training of staff and student workers.
Assist as needed with student workers.
Desired Qualifications:
Experience providing customer service in a team environment and high-volume service location.
Experience in retrieving and updating information in a student information system (e.g., PeopleSoft), and using Microsoft Office applications (i.e. Word, Excel, Outlook).
Experience in resolving complex issues and researching non-routine inquiries received by students, faculty, and staff; University departments, and advising units.
Demonstrated knowledge of University policies and procedures.
Evidence of ability to clearly communicate to perform essential functions.
Experience with CRM systems, (i.e., Salesforce).
Experience establishing and maintaining effective working relationships with faculty, staff, student, community partners, and other stakeholders.
Demonstrated knowledge of FERPA.
Working Environment:
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Ability to clearly communicate to perform essential functions.
Department Statement:
In support of the university’s mission and goals, Academic Enterprise Enrollment advances awareness of Arizona State University as the New American University through data-informed strategies that enroll and support a student population reflective of its vision across campus and digital immersion environments. AEE brings professionalism and discipline to the formulation of enrollment strategy and the refinement of enrollment processes, and is an effective collaborator with our college and school colleagues and other enrollment partners within the Academic Enterprise, the Knowledge Enterprise, the Learning Enterprise and EdPlus. AEE comprises the following units: Academic Enterprise Communications; Academic Enterprise Enrollment Solutions; Admission Services; Financial Aid and Scholarship Services; the International Students and Scholars Center; the Pat Tillman Veterans Center; Technology and Data Solutions; and University Registrar Services.
Academic Enterprise Enrollment core values:
ASU offers an array of employee benefits, including reduced tuition for employees, their spouses and dependents; competitive rates for health and life benefits; a wellness program; disability and leave program; paid holidays; and retirement programs. Visit https://cfo.asu.edu/hr-benefits for further details, as well as https://cfo.asu.edu/hr-applicant for a message from ASU President Michael M. Crow to future ASU employees.
Driving Requirement:
Driving is not required for this position.Location:
UNIVERSITY CENTERFunding:
No Federal FundingInstructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
Please use the link below to log in using single sign-on.
https://www.myworkday.com/asu/d/inst/1$9925/9925$21057.htmldTo be considered, your application must include all of the following attachments:
Cover letter
Resume or CV
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an appli
asu