The Order Management Specialist will perform troubleshooting on all insurance claims and other order types and assist to identify and execute various enhancement to all order management process. The Specialist will ensure compliance to all company and business policies to ensure appropriate order flow.
This is an onsite role in our Irving, TX facility. The schedule for this role is Monday - Friday, 11:30 AM CST - 8PM CST.
What will be my duties and responsibilities in this job?
This is a highly technical job, where understanding of order flow, process flow and above average knowledge of the Operating system is crucial for successful performance
Manage all communication with Materials, Operations and Fulfilment centers and in order to satisfy and process all insurance orders and timely shipment of devices within SLA
Using current warehouse management system (Oracle) to modify, migrate and push orders using technical knowledge in order to facilitate order flow until shipment
Verify all order lines and prepare reports on everyday basis and manage all shipment and respond to all inquiries for all status order and resolve all order issues
Monitor and evaluate all order issues and resolve using tools available
Work in tandem with Purchasing department in order to resolve escalations for claims which canât be satisfied based on current stock availability
Using tools available, this position is responsible to generate multiple reports in order to send priority and urgency to other departments. For example: Priorities needed to satisfy backorders. Receiving daily priorities, Kitting Priorities
Technical research for current claims needing migration of existing models and execute those migrations in order to satisfy claims within SLA
Communicate with the Planning Department on devices that need to be prioritized from Production lines for all programs
Ensure FIFO is followed to satisfy older claims
Depending on program and customer additional research will be needed in order to move orders from Entered status into Booked status, allowing the orders to be cascaded within the system
Create different feedback reports to monitor overall SLA attainment on a daily/monthly basis and publish this data to stakeholders
Create reports of status, pending shipment, and overall status of claims at a model level for all programs and the action items needed to fulfil and troubleshoot orders
What are the requirements needed for this position?
High School Diploma or equivalent. BS/BA on a technical field preferred
To become an Order Management Specialist, a minimum of 2 years of distribution experience and a logistics background is required
MS Excel proficiency in order to manage large amount of data
MS Word proficiency in order to create basic documents and reports
Good communication skills in order to interact and influence others
What other skills/experience would be helpful to have?
Experience in inventory control, material management/movement of more than 2 years desired
Oracle experience a plus
Pay Range:
$19.08 - $30.53Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And weâll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
Whatâs the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune Americaâs Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the worldâs leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
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