Specialist IS Engineer - Endpoint Management

ABOUT AMGEN
Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller, and longer. We discover, develop, manufacture, and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.
 

ABOUT THE ROLE
Role Description:

We are seeking an experienced IS Endpoint Management Engineer to join our Digital Workplace Experience team. In this role, you will support and enhance enterprise device management solutions that power a secure, efficient, and seamless technology experience for our global workforce. You'll work hands-on with modern endpoint platforms and collaborate across teams to ensure best-in-class service delivery.

Roles & Responsibilities:

• Support and maintain end-user computing platforms including desktops, laptops, tablets, mobile devices, printers, and virtual desktops (W365 VDI).

• Assist in the implementation and support of Modern Device Management and Unified Endpoint Management (UEM) solutions.

• Apply and maintain configuration standards and deployment methods for Windows, macOS, and iOS devices, following IS policies and compliance requirements.

• Conduct software and update testing for desktops and laptops to ensure compatibility, performance, and regulatory alignment.

• Evaluate new devices, provide data-driven feedback, and assist with compliance validation.

• Collaborate with cross-functional IT teams—including Cyber Security, Network Administration, and Deskside Services—for device requirements, integration, and support.

• Contribute to the development and continuous improvement of deployment tools, processes, and support models for applications and workforce services.

• Track, publish, and analyze key operational metrics to support stability, performance, and user satisfaction.

• Respond to and help resolve critical outages, technical issues, and participate in capacity planning efforts.

• Build strong working relationships with vendors, participate in beta testing and product feedback forums, and support alignment with evolving product roadmaps.

• Support the execution of strategic projects and initiatives within the endpoint management domain.

Basic Qualifications and Experience:

• Master’s degree and 6 years of Information Systems experience or 

• Bachelor’s degree and 8 years of Information Systems experience or

• Associate degree and 10 years of Information Systems experience or

• High school diploma / GED and 12 years of Information Systems experience or

Functional Skills:

• Degree in Computer Science, Information Systems, Engineering, or Life Sciences.

• Skilled in designing solutions for Digital Workspace technologies, including mobility, virtualization, and end-user devices.

• Strong troubleshooting and problem-solving skills in large-scale IT environments.

• Proficient with iOS, iPadOS, macOS, Windows 10/11, and virtualization technologies.

• Experienced in collaborating with DevOps and Agile teams

• Proven UEM expertise (Intune, Microsoft Endpoint Manager, Jamf) in provisioning, deployment, updates, and policy management.

• Experienced in packaging software for large-scale deployment on Windows and Mac.

• Ability to communicate effectively with technical and non-technical stakeholders.

Professional Certifications:

• Scaled Agile Framework (SAFe) for Teams (preferred) 

Soft Skills:

• Excellent verbal and written communication with customers, team members, and management.

• Positive, proactive attitude focused on service improvement and exceeding expectations.

• Proven experience working closely with outsourced partners for device deployments, OS updates, and quality testing.

• Self-starter who thrives in fast-paced, high-pressure environments.

EQUAL OPPORTUNITY STATEMENT
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.